End Of The Roll

I have nothing bad to say about the company itself. Great knowledgeable sales associates with awesome prices. However I'm neither pleased or dissatisfied with the installation. You pay for installation separately so I don't think End of the Roll can monitor the quality that well but I wish we had gone with a different carpet company and therefor a different installer even if it cost a bit more. Our installers were fine; friendly, professional and quick BUT there are tack strips sticking out everywhere! Plus there is a small hole in the carpet at an edge. The installer has been called (infact we couldn't get ahold of him (turns out his cell phone was broken) so End of the Roll called them themselves (see, dedicated awesome staff!)) but we are still waiting for him to come and fix the hole (He installed weeks ago), and he has told us just to lightly hammer the tack strips. Not very convenient as they stick up on ever stair and along most walls and we are not very handy.. Have i mentioned I have a toddler? I am bit worried for his poor feet as both me and my husband already have cuts (he is not allowed down there yet)! I have friends who have had carpet installed recently (by a different company) and they do not have the tack strip problem so I think this may be an installation issue (by the way we bought nice thick
smartstrand silk so its not too thin).

so all and all great salesmen and product but I would not recommend due to installers. Pay extra and get it done right!

Just wanted to give my two cents as I always read reviews.

**after I wrote this review, the carpet guys came and hammered down the stair tack strips and explained why they can't hammer the other ones along the wall, that it would cause the carpet to detach. Once again he was extremely professional, quick and was very willing to impart his knowledge on me.

*****another edit to this review. We have started to notice the seam in the carpet - he put it right in the high traffic area! There is no way this isn't going to cause trouble in the long run! Very much not happy with this!

PLEASE GO TO A PROFESSIONAL STORE THAT INSTALLS THEMSELVES. IT WILL COST MORE BUT IT WILL BE WORTH IT!!!!