Bad experience from the start...my fiance and I walked into the store and waited about 15 min for someone to help us. Once someone did find us, they gave us very limited info on the different carpets, so we just ended up picking one based on the color. We redid our whole upstairs carpet, and it looked great for about a month after it was done, but now it looks completely different (flat, rippled, and just old...even though its been less than a year). If someone had educated us on the carpet and told us that it would look like that after while, we would have spent a bit more for a more durable carpet. Not only that, the installer was pretty unprofessional..I was at home during the time he was putting in the carpet and he spent most of the time on his phone jokining with his buddies and making plans for the weekend. That might explain why our carpet is a rippled mess right now, with at least 10 deep ripples in the carpet...the kind you almost trip over. He also left carpet shavings everywhere so I had to spend 2 hours vacumming up the mess. Also, there were staples sticking up from the stairs which my young son cut his feet on. Had to spend another hour finding those spots and fixing them. The only good thing is that its been under a year since the carpet was installed, so they fix it for free. That was hard enough to arrange as well, as I called the office no less than 5 times before someone finally arranged an appointment to come fix it. Overall, I'm not impressed. We will be using a different company to do our basement when the time comes.