After speaking with Alan at the head office and receiving a quote for the cleaning my white sofa and loveseat and the cleaning of the hall runner and runner up the staircase, a time and date was arranged.
Richard, the company technician with 18 years experience arrived at my home on the date and time arranged. My wife and I explained to Richard what we needed done. He immediately examined the white sofa and loveseat and asked when was the last time the furniture was cleaned professionally. We told him about 5 or 6 years ago and further that we purchased the furniture back in 1991. He noted that the stains were deep rooted and not likely to be eradicated even with his professional cleansers and equipment. Richard explained that he would try and if the stains came out he would continue with the remainder of the furniture.
After setting up his equipment and attempting to remove the stains he noted and we agreed that the stains were too deeply rooted and impossible to remove. Richard said it was worth a try and because he could not remove the stains with industrial cleaners and professional equipment, we would not have to pay.
He then looked at the hall runner and stated we would have to move the runner to an area without hardwood flooring. We moved the runner to the garage with its cement floor. Richard then cleaned the runner. With regards to the runners on the hardwood stairs, he stated he could not clean the runner based on the fact that the runner was tacked to the hardwood staircase and if applied the cleanser liquid to the runner on the staircase he would damage the hardwood.
My wife and I were exceptionally impressed with Richard's expertise and professionalism. He had the well being of our home in mind when he decided to perform the tasks for which he was hired.
He and his employer, CANADIAN STEAM CARPET CLEANING could not perform the work that we thought could be accomplished. We had no idea that the sofa and love seat were so stained and well beyond repair. The furniture was purchased in 1991 and over the years of wear and tear, we came to the realization that "nothing lasts forever"
We will be purchasing a new sofa and loveseat and carpet runners in the future and I can assure you that when the cleaning of the aforementioned is required, I will be contacting CANADIAN STEAM CARPET CLEANING to handle the tasks. The company has been in business for over 40 years and it is quite evident that they are still a viable and profitable company based on their performance and attention to customer service.
Thank you Richard and Alan for taking the time to address our needs.
Dale Van Demark
- Company Response
Thank you very much for taking the time to share the positive experience that you had with our company. We pride ourselves on making sure that our customers are satisfied with our service. We will be pleased to work with you again in the future.