I had Travis Grams here to fix a plumbing problem. Nice guy, nice work, but he arrived 30 min late and charged me double (work was done in 1 hour, but he charged me for 1.5 hour labour and $50 extra). I think 288.75 per hour is too expensive for such job. I need to work 30 hours to make this payment.
Thank you for your response.
Travis arrived at 9am and work was done at 10am. After this he slowly organized his tools, went to his car to prepare a bill for me and came back 15 min later. In my opinion this part of his job shouldn't be charge as labour.
After I paid $50 for tools your employee used, $60 for dispatching - What for was $110 paid? What is exactly "labour" if tools and dispatching are paid separately?
I paid extra $55 for bill preparation and his break as well. It seams to me as I paid $288.75 for one hour job.
This was very good lesson for me how to order any service in the future.
I hope my review will be helpful for people looking for a good service, and who does not want to overpay for that.
Anyway thank you for your job and be happy!!!
- Approximate cost of services:
- $288.75
- Company Response
I'm glad we got the kitchen sink draining properly. I'm sorry we were 1/2hr late. We are usually better than this, at least calling if necessary. We were on site for more than 1 hour, and that is why you were charged for 1.5 hours. The $50 charge is for the use of our drain augering machine which was necessary to fix your issue. I'm sorry you feel we are too expensive. Thanks for the feedback.