Always provided and installed furnaces in both my house and a rental property (for a total of over $16,000). Their installers did a great job (this is apparently more important than the brand of furnace). My biggest problem was trying to get the company to send me one of the two Provincial Rebates (they sent one but there should have been one for each property). Numerous calls did not get it resolved. In particular, trying to get Cam (apparently one of the owners) to even take may concern seriously was impossible. He refused to take my calls or to respond. I will never recommend or use a company that treats a customer so poorly - especially a customer who spent so much money. Very poor customer service!