Been with them since they bought out my previous plumbing service. Opted to sign on for their premium service deal. Called to get AC looked at on June 25 and was charged customary fee to do so and got the A-OK working fine report. The very first day of a HOT summer AC did not work. Just need to order in a new part from Winnipeg. ...then still not working just another part...still not working ...and so on and so on and so on...6 weeks later(went away on holidays for 2 weeks)... at the end of summer no joke AUGUST 11 finally called the weekend hot shot in to GET-ER-DONE.