HomeStars  >  Roofing in Calgary  >  Epic Roofing & Exteriors Ltd
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90%
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Reviews for Epic Roofing & Exteriors Ltd

Average customer rating:
8.7 10 (53 reviews)

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Larry  from Calgary
1 review Calgary, AB
10/10

I have used Epic Roofing twice in the last year for minor repairs to my roof. I found the entire experience to be excellent from the communication to the work performed through to the follow up. I would certainly recommend Epic roofing and will be using them in the future for any roofing issues required.

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Company Response

Hi Larry. We love to hear from happy home owners! We appreciate you spreading the word! Kind regards.

Richard from Airdrie
1 review Airdrie, AB
10/10

Epic Roofing did an excellent Job. I would certainly use them again in the future. The skill level was good and clean up was taken care off. I could not ask for better crews.

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Company Response

Hello Richard. Thank you for your kind words! It's always nice to hear from happy homeowners.

Sarah from Lethbridge
1 review Lethbridge, AB
8/10

In terms of customer service, Epic delivered on all fronts. All workers were very friendly and willing to accommodate our requests. Coordination of administrative support was excellent. Cleanup was never an issue.

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Company Response

Hi Sarah. We are happy to hear you had such a great experience with Epic. Thank you for the positive feedback.

A KOELWYN from Calgary
1 review Calgary, AB
10/10

Very satisfied, great communication before and during process from the office and guys doing the roof. Kept us informed of schedule , considerate while on site, followed through as indicated, good clean up
would recommend Epic Roofing for any future needs

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Company Response

Thank you A,
We sure appreciate it when satisfied customers post here as well. Please spread the word. Thanks.

Nadia Pinter from Airdrie
2 reviews Airdrie, AB
8/10

These guys ended up doing a good job for us. Wasn't sure at first, but they did come back and take care of everything. We had our roof done last year, and it took a longer time this time, however lots of roofs took a hit, so it's no wonder.

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Company Response

Hello Bob and Nadia,
We appreciate you taking the time to let us know. It has in fact been a very busy year! We appreciate your patience and are glad you are happy with your new roof.

Stephen Morgan Jones from Lethbridge
1 review Lethbridge, AB
10/10

Epic came and reviewed the job and after the estimate was accepted, called to say when they would be there. The crew turned up when they said, the work was done very well, and they cleaned up and left no mess. Above all the crew was friendly and courteous and I would definitely use this company again.

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1 of 1 people found this review helpful.
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Company Response

Thanks, Stephen. It is always encouraging to get feedback like this. We'll be sure that the team hears about it.

Lis from Airdrie
1 review Airdrie, AB
2/10

This was an insurance claim and like the others were impressed with the service at first. The work on our home was done 5 years ago from a previous hail storm. The siding job took forever but the roof was done quickly and we didn't know better so just were happy that the siding job was finally completed as it took so long. The outside receptacles were left broken and there are places on the siding where the siding is short. The reason why I am saying something now (5 years later) is because we are now having to get this work done again and are now realizing the issues that were never taken care of or fixed correctly the first time. When the roof was done the crew just dropped the venting from the bathroom fan into our attic and never connected the vent again and the fan unknown to us was never connected so for the last 5 years the moisture from our bathroom has been venting into our attic and we now have insulation that has been affected... we are not impressed.

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1 of 1 people found this review helpful.
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Company Response

Hello Lis
Thanks so much for posting the details of this disappointing scenario. We would like the opportunity to review the work we did there, but we don't have your address or contact details. Could you please call 403-366-3770 and ask to speak with Travis? Thanks so much.

allen from Lethbridge
1 review Lethbridge, AB
10/10

this company is totally professional, right from Karen Mahar, Office Coordinator, do Charlie who came 1 month after the work to double check that everything was perfect and it was. Recommend for sure

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Company Response

Thanks, Allen. Much appreciated. We'll be sure to let the team know.

S Brown from Airdrie
1 review Airdrie, AB
1/10

This was an insurance claim, so there was no urgency to the work being completed. Was initially impressed with the first contact and subsequent material describing the process. From there it went downhill fast. Communication was abysmal, After no contact I called to find out when the work was scheduled, only to be passed from one person to the next because now someone new was dealing with the file; promised to show up one day and not arriving until days later, but without notifying us; extra ordered material was installed not as we had specified (leading to "extra" material left over!);,the office asked where the truck should be parked on installation but despite that the crew did what they wanted anyway. From ruined flower beds to picking up lunch wrappers all over our acreage, I was not impressed. The crew did work fairly quickly and a quality control visit was made a few days later.

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2 of 2 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Epic Roofing & Exteriors Ltd

Epic Roofing & Exteriors Ltd. is the largest Southern Alberta based roofing and exteriors contractor serving Calgary, Lethbridge, Red Deer and surrounding areas. We specialize in new roofs and re-roofs, as well as eavestroughing, siding, soffit, fascia, and cladding solutions.

CATEGORIES
Roofing, Siding, and Gutters & Eavestroughs
SERVICES
New Roofs, Roof Repair, Sloped Roofs, Trims, Siding, Eavestroughs, Fascia, Cladding
BRANDS
Owens Corning, Malarkey, Mitten, James Hardie
WEBSITE
http://www.epicroofing.ca
YEAR ESTABLISHED
2003
NUMBER OF EMPLOYEES
175
PAYMENT METHOD
Credit, Debit, Cheque, Financing.
MEMBERSHIPS
Alberta Allied Roofing Association, Siding Contractors Association of Alberta
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No job too small.
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Workmanship Warranty
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