I have mixed reviews regarding the service we received. The staff who we talked to on the phone were polite and very very helpful. We made an appointment to have our entire townhouse's carpets cleaned. They did 3 bedrooms, stairs and a living room.
We were told that the person who was coming to clean our carpets would be at our place between 8am-noon. We waited until 1pm to call them to find out where or when the guy was coming, long story short he was supposed to call us and let us know that he was running late (he never did call) he finally showed up at our place around 1:30. He didn't say a word to us, just came in and started working
He sprayed our carpets and cleaned everything quite quickly. Everything looked fantastic, until the next day. We noticed that our cream colored carpets were turning dark brown in several places.
We called the office right away to let them know and ask if they could fix it. Again the ladies on the phone were exceptional. They said they would have someone out right away to take a look. Turns out the first guy had used way to much water on our carpets and the excess water was soaking the underlay forcing more dirt to the surface.
The guy who came to fix the problem was very apologetic and had the problem resolved in no time. We are happy with the prompt service we received the second time around and are happy our carpets are clean, we will probably try this company again as the price was great.
- Approximate cost of services:
- $130.00