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Total Tech Pools

Swimming Pools, Spas & Hot Tubs
Kingston ON
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HomeStars  >  Swimming Pools, Spas & Hot Tubs in Kingston  >  Total Tech Pools  >  Rude and Do not follow through
Race21
Race21
1 review Kingston, ON
0/10

Rude and Do not follow through

I paid Total Tech close to $400.00 to close my pool that had a torn liner. I asked for a quote to assess the leak was coming from the liner and not the stairs, as well as a quote for a new liner. I was willing to pay so much to have the pool closed in order to get a professional opinion on the pool condition. I came home to the pool closed, equipment left out, and a very rude note on my invoice telling me I had been told in the past to trim my hedges if I wanted the company to come back to my house. While this company had been to my house before, they had never mentioned they had an issue with my hedges close to the pool. It is something I acknowledged and they told me they could work around. I never received a quote or assessment for the leak. I could have closed the pool myself for free but wanted the professional opinion. The note they left was unprofessional. I cannot trim the hedges until the safety cover is on the pool when it is closed and they had been trimmed that spring, despite the accusation on the note that they had not.
Very disappointing and unprofessional.

Approximate cost of services:
$400.00
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