Quote...... $1,800
Actual cost........ $3,500
Learning who to never deal with again.......... Priceless.
I booked Abbeywood to pack my belongings, move them to storage and then return them to a new address. Abbeywood sent a salesperson to review and quote the job, which gave me confidence that they were a professional and organized operation. The illusion stopped there.
The staff is not courteous, careful or contentious. The move was on a snowy day, and the staff walked in and out across carpets with wet salty boots. The actual site visit prior to the move notwithstanding, they came unprepared, and unapologetic with not enough staff or packing materials. They required constant supervision and complained for most of the day about how much stuff there was. When they ran out of boxes, it was their intention to leave the remaining articles behind. Some items were lost, others damaged.
Dealing with the office leaves you feeling like you are quite an inconvenience. Not a good experience. You would be way better off hiring 2 teenagers with a U-Haul....... Very unfortunate.
I would not recommend this company.
- Approximate cost of services:
- $3,500.00
- Company Response
Dale, Thank you for taking the time to write a review of your recent move with our company. Your feedback is extremely valuable to us and I am sorry to hear that you were not pleased with the overall quality of your move. Weather conditions can play a big role when it comes to moving, and it is always takes longer to move when it is a snowy day. I assure you that we strive to take utmost care to ensure moves are done to our customers' expectations - but for some reason this has obviously gone wrong in this instance. I would encourage you to reach out to us for your next move and give us a chance to turn your experience with our company around.