Purchased new vinyl flooring for kitchen, 2 baths and a laundry room
Absolute nightmare! Installer cut vinyl around toilets instead of removing them. Installer ruined the new vinyl in the kitchen by making 3 long cuts (approx 4 ft long) in the middle of the floor (he claims its only a surface scratch!). Installer then left without completing any of the rooms. GT Flooring blamed us - the customer, for making the Installer 'nervous'. GT Flooring refusing to rip out and re-install properly by removing both layers of vinyl and is also refusing a refund. GT Flooring hung up on us as we tried to find some resolution. We are now forced to take them to Small Claims Court as it will cost more than $3,000 to hire another company to come in and get our home back to the same condition as it was before we ever made the mistake of letting this company in our home.
- Approximate cost of services:
- $3,200.00