I am writing this review after my first experience with Williams Food Equipment (online purchase). At first I was skeptical given the huge selection and the very competitive prices on the site. After thorough research I decided to place my order and take my chances. My order arrived today; my thoughts:
PROS: Great selection / very good prices / $10 coupon offer for first purchase / free shipping on my order / fast shipping AFTER item(s) were in stock / good telephone service. CONS: I waited 1 month and 3 days for my Le Creuset item to become available - made me nervous / did not receive a reply to my online inquiry when I requested the status of my order, which also made me nervous / my credit card was charged when I placed the order rather than when the item was shipped. OVERALL: Recommend and I would order from this company again BUT I would pay careful attention to the availability of the item when ordering... "available" with a green check mark does not mean the item is in stock and it will take time to get the item (5 weeks in my case).. if you are patient, it is worth the wait. When ordering, look for 'in stock and ready to ship' if you want/need it immediately. The live chat was not 'manned' when I tried to use it so a phone call was necessary (since email not answered either). WOULD HAVE BEEN A 10/10 if there was better communication including automatic status updates or estimated shipping date via email.