I bought a house in May 2014 and promptly booked a furnace service with another company in June 2014. In that service my equipment was tagged, gas disabled, and was told that I had a cracked heat exchanger. I phoned Afterglow based on a co-worker's recommendation. Afterglow was one of four firms I contacted for quotes.
While all the other firms showed up with glossy promotional sheets to quote as quickly as possible with their "standard" product, Stephen took a very different approach. He took the time to talk about our air quality concerns and priced out a number of options. He returned a couple times to refine his understanding of our needs. As an added bonus, he brought two electric space heaters before we were customers as we were heading into a fall cold snap with a new born.
After all the calculations were in, Afterglow's price was the lowest. When we encountered a problem during install requiring Union Gas, the costs did not change. The quoted cost was the final cost. The team was respectful and took the time to explain what we could do as home owners to extend the life of our equipment.
The equipment has lasted through a hard winter and has kept us warm. Many thanks to Afterglow for their support and great work.
- Approximate cost of services:
- $9,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?