I called Michael concerned that the bugs I had found were bed bugs and just before Christmas with many visitors expected . He returned my message the same day and was quite willing to bring his dog to inspect the very next morning. But he calmly slowed down the process, asking me what made me think they were bed bugs and then asked me to send him a picture of the bug. Within 5 minutes of my e-mail, he assured me they were not bed bugs, gave me the name of the bug it was, asked me to google it and assured me it was no reason for concern. Michael proved himself a highly ethical business man....more interested in meeting his customer's need than making some quick income. I was familiar with the business through my employer and had always been impressed with the prompt, efficient and thorough service. I did not know Michael before this. However, I was thrilled when Michael provided the same quality of service for a small homeowner. He proved there is no need to try anyone else. There was no charge for his expert advice.
- Approximate cost of services:
- $0.00
- Company Response
Thank you for those comments. I hope we made your holiday season that much brighter.