We had a leak due to an ice dam last January and had damage to two rooms, both walls and flooring. Initially our insurance agent assigned another company, but we asked to them switch to Titan.
It took a long time to have the work done--it wasn't finished until August. However, my understanding is that the wait times for contractors were very long due to so many homes having been damaged by the heavy snow last winter, so I don't know that any other company would have been different.
We found Titan disorganized, but that's true of every contractor I've dealt with in Edmonton. This was probably due, in part, to the lead person on our job being in Slave Lake for a few months.
It was irritating because people would show up at the house and refuse to work, saying another tradesperson had not done some piece of the work that had to be completed first. The next day, that tradesperson would show up and refuse to work because the one from the day before hadn't done something. This happened repeatedly over a few weeks.
That said, the lead on our project was generally polite and reasonable and did try to deal with the mix-ups.
The people they sent were fairly considerate and seemed experienced.
Titan isn't the contractor of my dreams but they're much better than others I've dealt with in Edmonton and I believe they are honest and well-meaning, based on this job and other work they have done for us. I will (and do) recommend them to friends.
- Approximate cost of services:
- $7,000.00