Top Hat Home Comfort Services

1072 Merivale Road Ottawa ON K1Z 6A8
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HomeStars  >  Fireplaces in Nepean  >  Top Hat Home Comfort Services  >  3 fireplaces, nothing done right
Private User
Private User
Private User reviews Ottawa, ON

3 fireplaces, nothing done right

A noisey gas fan, resulted in being red tagged and over 1 month for them to get back and replace. ($4000) 2 wood chimneys "cleaned" neither done completely asked for animal trap, said they couldn't would have to come back, claim both need repairs I should buy inserts...gee they sell those too. Everything was up sell...worst than Rogers!

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Company Response

As a licensed TSSA contractor in Ontario we are required by law to inform all home owners of unsafe gas appliances and ensure they are returned to a safe condition.

The same holds true for a wood burning fireplace, if there is anything unsafe about a homeowners fireplace we make them aware of the situation and their options.

Regarding the cleaning not being done properly, I would be happy to send an alternate crew over free of charge to inspect and make sure the cleaning was done properly to your satisfaction.

Please call me at 613-722-1226 and I will arrange to have this done.

Best regards,

Sean Holtom