Kitchen & Washroom Cabinet and Countertop Replacement
Recently our kitchen and bathroom cabinets and countertops were upgraded by AMCO Kitchens. The cabinets and the cabinet-doors quality appears to be good. Granite countertops were installed by a subcontractor. The quality of countertops and its installation is very good.
However the quality of workmanship in removing the old cabinets and installing new ones was quite bad.
1) They basically forced their way causing damage while removing the old cabinets and installing the new ones. They damaged the walls of both the washrooms with deep scratches. They also broke plumbing pipes at two locations in one of the bathrooms.
2) We had agreed with AMCO that they will provide a licensed plumber for the job at no additional cost to us. They did provide a plumber who did both the bathroom installations, but not the kitchen. And, they charged us $300 extra for the plumbing material. Their work did not meet the commercial building (condos) code and had to be redone by a licensed plumber. I had to hire a plumber costing us additional $320 + material to do the kitchen and redo the bathrooms. The new plumber not only did an excellent job for a decent price, he was honest, polite and very clean. He was a pleasure to work with. I have given him an excellent review.
3) Every time AMCO worked in our condo they left mess behind for us to clean.
4) They left many lose ends without completely finishing the job. Requests to provide a finishing touch were met with the excuse that they were very busy and they will come to have look at later date.
5) The valance under the cabinets was neither properly mitered nor properly levelled.
6) Caulking at the bottom of the kitchen cabinets was left partially undone. And, no caulking was done in the bathrooms.
7) The kitchen cabinet between the fridge and the stove was left with uncovered holes on both sides at the bottom.
8) A corner panel wasn’t properly aligned with the wall.
9) The cabinet doors were left unaligned.
10) One of the front panels on a lower kitchen cabinet was left unstapled.
- Approximate cost of services:
- $12,500.00
- What could this company do to improve their services?
- Provide better service.