Although our designers customer service was second to none, we feel our choices for tile and backsplash weren't as good as they should have been. With the money we spent our design choices should be showhome quality and they're not. Our designer told us how good they installer were. As for tile, backsplash carpet and our foyer stone inlay, the installation was only average and the stone inlay is still not sealed properly. Their customer service is good but nothing like doing the job right the first time.
- Approximate cost of services:
- $50,000.00
- Company Response
Thank you for stating our designers customer service was second to none. We strive to provide unparalleled and undisputed customer service in all our departments. The builder you chose to build your home with has a design galleria where all the product is chosen. All of the products they have available for their customers to chose from are of a very high standard and quality. Nu-Way Floors takes pride in their workmanship on all installations and that is why we have second to none warranties. With respect to your tile sealing. The product you chose is a porous type of stone and may require extra sealing in the beginning. We provided 2 coats of sealant however if there is more sealant required the homeowner is responsible for maintaining it. If you are still having issues with your front entry stone please give us a call and we will be happy to help you through any questions you may have.