I hired Nuway to install cork flooring and the sales woman seemed knowldgeable and helpful at the time. The installer was fantastic however we hit a glitch when they wanted to install blonde transition strips with a dark cork floor? They insisted that it was what was provided by the company and therefore I shoud be happy with it! I was not and all of my concerns fell on deaf ears - in fact I was told that if I wanted to have a different color, I would have to go out and find it and buy it and they would install it - my cost! I was not happy with that either and eventually the owner/manager called me as he wanted his final payment and when I asked him if he would accept a blonde wood with a dark floor he beat around the bush for a while before finally conceding and agreeing to correct the problem. He was also critical of the ex-employee that had helped me out in the beginning, alluding to the fact that she did not know what she was doing. Overall, disapointed in the service and the fact that they made me feel like I was being difficult, or unreasonable before they finally took it seriously? The installer was fantastic and represented the company in a professional manner. I won't be back.
- Approximate cost of services:
- $5,000.00