Island Granite

#6A 4151 Mostar Rd Nanaimo BC V9T 6A6
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HomeStars  >  Countertops in Nanaimo District  >  Island Granite
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Reviews for Island Granite

Average customer rating:
7 10 (3 reviews)

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miniature1 in Nanaimo
miniature1 in Nanaimo
1 review Nanaimo, BC

Beware family businesses that are more about their family than about business to the customer.

Went to store and spoke with salesperson, and on phone with another salesperson. Sent dimensions (Long L shaped) and got an estimate and was told owner would have to come and measure. Seemed very personable. Informed by sales staff they could come and instal early on a date when I had a commitment to take my Mum to Dr. They said all they needed was door left open. Against my and my mother's best judgement we went to the Doctor s it was important. My husband was at home. Installed but clearly cut too short along back of long side and so they moved it forward leaving a 3/8" gap., and pulled shorter side up to it leaving another 3/8" gap at stove so counter top was visible beside stove. My husband paid without inspecting work and they left. When I got home and saw the gaps I called the store and spoke to saleswoman who said "I really should have been at home" and to send photos Which I did. Salesman called and said I had moved stove to make the photo look worse and if they had made it so it would butt up to the stove they would have had to cut another piece of stone. When the owner cam to reassess he quickly indicated that he had mis measured and would fix it. All good, but I mentioned that I really had a problem with his customer service and proceeded to tell him the story about the staff. He cut me off abruptly saying they were his wife and son. I indicated that they were probably very nice people but this was business and that I thought he might be interested in feedback about his business. He got quite angry and said that when they came back to reinstall we weren't allowed to be in the home. In the end it was fixed, but, I really couldn't recommend them because of the terrible experience.

1 of 1 people found this review helpful.
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Jill in Parksville
Jill in Parksville
1 review Lake Cowichan, BC

Quartz Kitchen Countertops

I am so happy with my quartz countertops. The team at Island Granite was incredibly helpful throughout the process and answered every little question I had. I was particularly impressed by the turn around time and quality of their product. I would highly recommend them to anyone looking for great pricing, service and beautiful countertops.

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Molly on Vancouver Island
Molly on Vancouver Island
1 review ,

First Review


Granite Countertops

I chose Island Granite to do our granite countertops and am so happy with the result. They were so friendly and helpful throughout our whole experience. They were able to help us choose the perfect stone to match our cabinets and flooring. The communication with them was so easy and they were very flexible with timing when it came to installation. I would recommend them to anyone on Vancouver Island who is looking for granite, quartz or marble custom work.

My kitchen is proof!


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More about Island Granite

At Island Granite we proudly offer all natural stone products including granite, Zodiaq quartz, marble, travertine, etc. We specialize in countertops, vanities and fireplaces. We are committed to providing you with unsurpassed quality and service from the moment you request stone samples to the actual day of delivery, installation and ...
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