I was demolishing part of my garage and needed a bin to remove the debris. Big Ben's was recommended to me by a friend who also does pickups but was unable to fit me in because he was already booked. I had a very tight time window to do the loading and so I scheduled it for 7:30am and arranged a helper for the loading. The driver apparently got held up at the transfer station dumping a previous load so was an hour late. So I was a bit disappointed as I had mentioned this when arranging the bin. Otherwise the service was great and I got the job done.