Francis Home Environment Heating And Air Conditioning

After determining there was an issue with an A/C coolant leak in the coil above the furnace together with the fact the furnace, although working fine, was 18 years old the decision was made to replace both units. The technician who came out arranged for the Sales Rep to come and see me later in the day. Kyle the Sales Rep arrived and after some discussion, my answering a number of questions and him taking numerous measurements we decided on the replacements HVAC units. Arrangements were made for the installation team to come the next morning to do the installation. At the appointed time Ian and Kevin the installers arrived and Ian thoroughly explained all that was going to take place during the installation. After rolling out their protective carpets they set about their task of changing out the furnace. It was agreed that with the cold conditions and amount of snow around the A/C Unit that they would deal with it when the weather improved. Ian & Kevin did an excellent job with the new furnace installation, improving accessibility for maintenance and access to our central vac which was behind the furnace. Throughout the process they cheerfully answered questions and explained why they were doing things the way they did. It was an all-day event and at the end of the day my wife and I were extremely pleased with the whole process. The efficiency and pleasantness of both Ian & Kevin was exemplary.