Francis Home Environment Heating And Air Conditioning

Formerly Francis Home Environment Service Experts
Heating & Air Conditioning
105-1926 Merivale Rd Ottawa ON K2G 1E8
Write a Review
Write a Review
Tracy Pike from Kanata
Tracy Pike from Kanata
5 reviews Kanata, ON

AC Servicing

Fall 2012 we hired Service Experts to service our furnace and signed up for the AC to be done in the spring as well. When we turned the AC on for the first time we noticed water coming out from under the furnace, so we threw down some towels, turned off the AC and called Service Experts to make an appointment for the Spring AC service. The technician came, we explained the watr issue and let him get to work. When he was finished we asked about the water issue and he said that everything was working properly now. The receipt outlined all the work done, including that the drain line was cleared. It wasn't. We turned on the AC and went about daily life. We were out of the house a lot and a couple of weeks later went downstairs to discover that the basement was soaked and that all the wood flooring was ruined. We called Service Experts and they sent a second Technician in who had to clear the drain line with blasts of compressed nitrogen. The drain line was completely clogged. We had to go through the Insurance Company to get a company in to take up the floor, dry out the basement , check for mold, and replace the floor and baseboards, which took months.
All of this because the first technician didn't do his job properly. Never Again!!

Approximate cost of services:
Was this review helpful?