If you are looking for someone to be your best friend, don't call these guys. They are straight to the point and all business. If you're looking for a professional locksmith to get the job done, explain what he's doing and ensure you understand all your options, this is who you are looking for. I had 3 doors rekeyed in under an hour. He asked me a bunch of questions, told me my opinions, explained the benefits of any changes and then let me decide and did not pressure at all. I will definitely be using them again. But I prefer having someone who is excellent at their job to someone who is an excellent sales person. It sounds like another reviewer on other sites disagree. Don't listen to them. These guys do a great job and they are on time and very knowledgeable.