My parents order a full set of windows and doors from McLeod a few years ago which were great. We have recently added an extension on the house and have tried to add a window and set of garden doors to the house. I called to get a quote from the original salesman that handled the doors and windows the first time but learned she had moved on to somewhere else and was pushed to another salesman. I emailed him to request a quote but he was on holidays so my email was forwarded to another salesman. That salesman never contacted me. I called and left many messages for him as well as emails. I finally got tired of trying to get ahold of him and contacted customer service to try to get some sort of answer as I had framers at my house wanting dimensionsfor framing. He finally sent me a quote with all the wrong products on it. I emailed him back to get him to call me so we could discuss the quote and he never responded...ever. I contacted customer service again to get him to contact me and I'm still waiting for a call back from 3 weeks ago. I have since gone with another company and will never use McLeod windows and doors or recommend them to anyone. In fact I will be informing people not to use them.
- Approximate cost of services:
- $4,000.00