Direct Energy Essential Services

I ended up paying twice the price because the one guy pointed out the furnace would need service after they came in. Where I got ticked off was that it felt like a snow job - they were in/out in 45 min but then find out the furnace was not kicking in. I phoned up the person that serviced me and we had no heat and I couldn't get them to come back. When they finally came in the next service person told me the starter wasn't working and it should have been fixed by the last person.