We woke up one night and it felt hot in the house so I checked the thermostat and it was 77F but it was set at 72F, when the sun came up at 6:00am we went out to check the unit and found that the fan wasn't turning. We called at 8:00am to complain and they said they couldn't get to our home until the next day between 5-9pm, we were in an extreme heat wave and we have a one year old at home, they said that they would put us on a cancellation list. Fifteen minutes later they called and said that they would be at our home in an hour. It was fixed in 20 minutes, we were very thankful for the very quick response. We also have a maintenance plan so the repair didn't cost us a cent!!!!!