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the sales staff were very helpful in the store. we ordered a soft closed toilet lid for which we weren't charged. they were aware of the mistake and said that they would wave the charge but when the toilet arrived it didn't come with the soft closed lid. they gave us a delivery date for our bathtub and toilet, vanity and kitchen sink. i called the morning of the arranged delivery. they told me that the bathtub would come the next day - unaccaptable as i had taken the day off of work. they called back to say that everything would be delivered the same day and they said that there would just be one guy and asked if i, as a female could help. the delivery guy arrived with no dolly and perhaps wasn't the best choice for the job and so i had to help him get the items off the truck, into the elevator and into our seventh floor appartment. my fingers were cut through this process.