Gravenhurst Plumbing Heating & Electrical

Heating & Air Conditioning
210 Brock Street Gravenhurst ON
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HomeStars  >  Heating & Air Conditioning in Gravenhurst  >  Gravenhurst Plumbing Heating & Electrical
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Reviews for Gravenhurst Plumbing Heating & Electrical

Average customer rating:
0 10 (2 reviews)

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Private User
Private User
Private User reviews Huntsville, ON
0/10

New home intallation

Gravenhurst Heating installed a Geothermal unit that never worked properly. When we called them to fix the unit, they refused to honour their warrantee or return our calls. Ultimately we required another company to fix the problems and install a second propane to back up the geothermal unit as Gravenhurst Heating had put in a unit that was too small for our home.
Based on this experience I must rate them as poorly as I have and would never recommend them as a contractor.

After seeing this review, Gravenhurst wanted to speak to us, but never contacted us when we gave them our contact information.

1 of 1 people found this review helpful.
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John Wood in Gravenhurst
John Wood in Gravenhurst
1 review GRAVENHURST, ON

First Review

0/10

Service to Gas Furnace

This is may worst customer service experience ever.

We hired Gravenhurst Plumbing, Heating and Electrical to inspect the furnaces and air conditioners in a home we were purchasing. After closing on the purchase we also hired them to service the equipment and to perform all the repairs they had recommended in the inspection report.
In addition we purchased a "Heat Protection Plan that was supposed to cover any further service that was needed for a year. The total bill for this inspection, the repairs and the protection plan was over 1100.

Within a short time of being serviced, one of the furnaces began leaking water because the condensation drain was not connected, which caused damage to the walls and carpet in our basement. I was able to do some of the cleanup myself but the carpet had to be replaced at a cost of about $2300.

While they did send a (different) technician back to repair the drain problem with the furnace, they accepted no responsibility for the damage it had caused. They were slow to respond to our complaints, and to add insult to injury they sent an invoice for the additional service call which should have been covered under the Heat Protection Plan

I made multiple attempts to contact the company to attempt to resolve the issue, including contacting one of the owners of the company. They were slow to respond...on multiple occasions taking weeks to respond. In the end they responded with a "statement" from their original technician effectively saying the drain "was connected and not leaking" when serviced and "may have come loose due to vibration" They credited the bill for the extra service call, which should never have been billed in the first place, but accepted no further responsibility.

In my experience this company did not stand behind the work or their technicians or accept responsibility for their work. I would not recommend them to anyone.

1 of 1 people found this review helpful.
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