Lux Windows & Glass Ltd

Our elderly mother was a victim of a devestating and expensive break enter just after Christmas last year. The Lux salesperson came out and we discussed her needs, however he neglected to ensure the work order was written up properly and the frame that they made was not prepped for an outer storm door. We were initially advised that it would have to come out of her pocket because Lux did not install the door, they just made it. Hmm. This was extremely upsetting after the financial and emotional toll she already suffered and being on a limited income she could not afford to pay for Lux's mistake. Had the salesperson written the work order properly the first time the insurance company would have covered it. It took some time and persistence but in the end Lux did .finally reimburse us after we paid to have the error rectified. At least John the sales manager stood behind their customers (our family has purchased windows from Lux before), it is unfortunate that we had to be so persistent to get finally them to be accountable causing a senior to stress and worry.. But in the end we are greatful they came through for her. So thanks John