they came cleaned the chimminie and fire place very informative, very clean did not leave i bit of ash very well done. they inspected the chimminie afterwards, video taped it, toke photos, explained to me the flute and the rest of the chimminie how it worked and what kind of damage we where looking at, cracks, needs grouting, and other things he suggested they cover it up with a tarp so the wet spots would dry which meant the whole chimminie is out of commission as it is not safe which is good to know so for an extra $200.00 the tarped it, which I would get refunded if I accepted there quote, which I did when the young lady called for my visa number, I asked her to call in the spring to set up the time and date for the repairs, I also mentioned to her that I was also looking at having to inserts inserted to our fire place wood efficient burning inserts more eco friendly and will save on the furnace, I AM STILL WAITING TO HEAR FROM THEM. And their tarp is still wrapped around my smoke stack.
he did clean very well after him self when they cleaned it and they did not fall when tarping it it has held the wind and rain so far. I give them a 1 for effort.
May 26, 2014
Yes, i would like to apologize to the home pros team, first of all for not updating my review promptly. Yes, I agree that they did have a lack of follow up and communication, and I believe they are working hard to resolve this and have placed procedures in place so this minor incident does not occur. Now about their work and workmanship, I say it's first class and I would use them again. They were very professional, organized, and completed the work in a very timely fashion. They cleaned up and picked up very well after themselves and left all nice and tidy. He told me if there were any issues to call. It had not rained for several days, when it did my gutter was not flowing properly. I called the Home Pros and the very next day he came by had a look and corrected it, I would say they live up to their word and guarantee. The owner is a man of his word, and that is the best guarantee that we look for. Ten stars in my books and I would recommend them even to my grandmother for any work she needs as I know she would be treated well.