Kitchen Craft Cabinetry

Kitchen & Bathroom - Cabinets & Design
2866 CALGARY TRAIL NW Edmonton AB T6J 6V7
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

67%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Kitchen Craft Cabinetry

Average customer rating:
6.8 10 (21 reviews)

Sort by

Private User
Private User
Private User reviews Edmonton, AB
1/10

Expensive Product and No Service

Like others I guess this is their style. The design was fine and then it was a fish to pay 50% and then 50% when install was booked. The installation took forever and tons of issues but never the installers fault, it was bad shipment etc. They forced an inspection before the job was done and then waited 6 weeks to get new parts and repairs. It seemed the list of defects grew after that visit and they claimed the inspection was done so nothing really for them in addition to do. This was a small job so maybe they didn’t care but to us it was expensive and has been months since we first approved and paid and still not resolved. They take no care in their workmanship or their customer service. Use anybody else. I should note we used the West End store not this one but its the same company so the review is valid.

Was this review helpful?
Company Response

Thank you very much for taking the time to submit this review, we do appreciate all of the feedback we recieve and take it as an opportunity to improve our service. Would it be possible for you to email, or phone us with your contact information as we would appreciate the opportunity to look into this matter for you. Our general manager, Chris Laxdal can be reached at 780.465.6531 or at chris.laxdal@kitchencraft.com Thank you so much once again. Have a good day.

Private User
Private User
Private User reviews Whitecourt, AB
10/10

Kitchen and bathroom cabinetry for a new home.

Your products are top notch. However, I would like to suggest that the end result was equally as much due to the knowledge, service and detail-oriented project designer, Taryn Bradshaw. Taryn is an absolute pleasure to work with. Her love for her work shines through as you talk to her and your confidence grows in her as you see her remember even minute details that would escape anyone else. Another great asset your company has is your contract installer, Ron Sutherland. He is a perfectionist who brings your products to life. He cares for your cabinets as if they were going into his own home. Both Taryn and Ron are great ambassadors for your company. Please reward them accordingly.

Was this review helpful?
Private User
Private User
Private User reviews Edmonton, AB
9/10

Kitchen renovation

My husband and I were considering a reface type of renovation to our 27 year old design. The reface quote came in surprisingly high which brought us to Kitchen Craft to check out the cost of a new kitchen. After getting a quick quote on an in store demo kitchen, we had Deb and her contractor out for a review of our layout and an updated design was available to in a few days. The renovation w took about 2 months to complete and we continue to enjoy our new kitchen.

Was this review helpful?
Private User
Private User
Private User reviews Sherwood Park, AB
10/10

Reno and new build!

Our original dealing with Deb at KitchenCraft came in 2005 with a complete kitchen reno! We collaberated so well on the design together and install was a breeze. This made our decision to use KitchenCraft again when we moved to Bonnyville and built a new home in 2013. Again, even being 2.5 hours from their Southside location, Deb and the KitchenCraft team created another beautiful kitchen for us! Any deficiencies, for both projects, were attended to promptly. Our experience with KitchenCraft has been so positive that if another project comes our way, we would definitely seek out KitchenCraft's services!!

Was this review helpful?
Sharon S. in Edmonton
Sharon S. in Edmonton
1 review Edmonton, AB
10/10

Kitchen, bathrooms, laundry room

We chose KitchenCraft to do our renovations based on cost and a personal recommendation, and couldn't have been more pleased with the results. Deb did a wonderful job creating an efficient and attractive design and helping in the selection of cabinets, counter tops, etc. Erwin oversaw the construction, ensuring that all work was done in accordance with very high standards. Thanks to the skills and professionalism of KitchenCraft, their employees and constractors, the renovation of our kitchen, main and half bath and laundry room went very smoothly and we were extremely pleased with the results.

1 of 1 people found this review helpful.
Was this review helpful?
vicky in Toronto
vicky in Toronto
1 review Sherwood Park, AB
10/10

New home build

Deb helped design our renovation on our old house. Then we decided to build a new house and she helped design the new build. She was great to work with

Was this review helpful?
Private User
Private User
Private User reviews Edmonton, AB
8/10

Complete kitchen cabinets on a new house

Kitchen Craft has built and shipped cabinets for both main floor and basement with a high quality and on time.
We are very happy with their products and will continue the business for the next projects.

Was this review helpful?
Ken from Edmonton
Ken from Edmonton
2 reviews Edmonton, AB
0/10

Poor craftsmanship, shotty management,

In the beginning we were elated with our purchase. The sales person was great, the order was placed and the delivery date and installation date were set.
Then the wheels fell off this wagon and everything fell apart.
The installation dates were changed.
The proper parts did not arrive on the date "THEY" set.
1 set of cabinets were too small.
The quality assurance guy came to look at the job and "HE. THE QA INSPECTOR" tells us the front doors were not made properly and the needed to be re manufactured.
The order was placed for the new doors.
I get a call saying the new doors i ordered were in and they will be there on their arranged date.
The doors came, before we opened the wrapping i indicated i wanted someone from the company present.
The doors were delivered by yet another "QA INSPECTOR" when opening the packages he shook his head and commented the doors were worse than the first ones we received.
Unfortunately the cabinets are still there.
Buyer beware...
IF YOU ARE REQUIRED TO PAY FOR EVERYTHING UP FRONT GO ELSE WHERE!
They had 100% of the funds so we put up with poor workmanship!

2 of 2 people found this review helpful.
Was this review helpful?
Dapeng Xu from Edmonton
Dapeng Xu from Edmonton
9 reviews Edmonton, AB
9/10

responsible company and good workmanship.

We build our home through Parkwood and they subcontract cabinet to kitchencraft. Indeed they are not cheep but quality is good, and they fix what ever there is something wrong.

Their trade person are honest and reliable.
Like this company

Was this review helpful?
Private User
Private User
Private User reviews Edmonton, AB
2/10

Kitchen

KitchenCraft has a great product but I would not recommend them to anyone as they were terrible to work with. We were made numerous promises about when the work would be done, none which were followed up on. Worst is we weren't offered any sort of compensation for unapologetic, unprofessional, and frankly rude customer service. If you don't want a major headache, find a different company.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Kitchen Craft Cabinetry

Celebrating over 46 years in business, Kitchen Craft Cabinetry is proud to be a long standing member of Edmonton’s construction industry. With an incredibly talented and driven team, Kitchen Craft welcomes new construction and custom renovation projects, consistently providing an unrivalled level of value, quality, craftsmanship and service. No matter ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Kitchen & Bathroom - Cabinets & Design pros in Edmonton?