I used Xcentric last year to carpet my stairs. When they didn't arrive for the measure my wife called them a couple of days later. It took them a couple weeks to come in and do the job and it turned out okay. It was also $100 over the quoted price. I just figured to give them my business again, as I like to deal local with smaller companies. I spoke to the owner, picked out a product and arranged a measure. Once again, a no show. I am taking my business else where and would not recommend them.