Kosco Flooring

We had used Kosco Flooring several years ago to provide and install basement carpeting and was pleased with the cost and workmanship. In Nov, 2016 arrangement were made with Oji to provide a quote for a new dura-ceramic kitchen floor. This quote would also include 3 small steps and a small back door landing off the kitchen. Total area not including wastage was about 160 sq/ft. Oji came over to take measurements and provide a quote. To my surprise he said that there would be another $690.00 (tax incl) charge to remove the trim and existing linoleum in preparation for the install. I naturally assumed the quote of $2,700.00 included this. When I have a window installed I am quoted for the entire job. I've never heard a window installer say, "$1000 for the window and install but if you want us to remove the old window it'll be an extra $600". Anyway, I agreed to remove the trim and old flooring myself. An install date of Feb 9, 2017 was scheduled. The agreed upon price was $2,700.00 with me removing existing trim work and flooring.
On the morning Saturday, Feb 4th I spent two hours removing the baseboards, hardwood floor transition pieces and door trim. My intentions were to have everything removed and ready for the Thursday install. That night I suffered a heart attack and spent the next 9 days in hospital after undergoing heart surgery. During this stressful time my son worked feverishly trying to remove the existing linoleum for the Thursday install. He was unable to remove all the old linoleum but did get at least 1/3 of it completed. My wife made arrangements to have extended family members present during the Thursday install. She then received a call from Kosco on Wednesday indicating they would not be able to do our floor on the date which had been scheduled 3 months in advance. Now, my wife stressed out because of my pending surgery is again scrambling to find someone else to spend the day at our house while the floor is being installed on the Friday instead of Thursday.
Friday the job was completed. The installers worked very hard and did a satisfactory job. The width of the grout lines vary from 1/4" right down to 1/16" so they obviously didn't use the 3/16" grout line spacers that we agreed upon. They started late in the morning but stayed into the early evening to ensure the job was complete. The wrong vinyl stair nosing was ordered therefore could not be installed. Oji stopped by the following week to collect final payment and to install stair nosing on 4 steps. The nosing was not the very expensive nosing ordered (which matched the flooring perfectly) but a substitute which was purchased at a much lower cost compared to the custom nosing on the original invoice. Just for the record, I was not offered a reimbursement for the difference in price for this non custom nosing. What bothered me even more was the fact that my son and I had all the trim work removed and at least 1/3 of the linoleum but was still charged "full removal price" ($690.00) for the installers to remove what was left! Had I known this prior to our hard work I would have left all the removal work to the installers!
Overall I was happy with the install but unhappy with the cost and lack of price reduction for the hours of hard work my son and I did removing trim and old flooring. Cheaper stair nosing was used and I still had to pay for the much more expensive custom nosing.
Total cost $3,390.00
Repeat customer discount as promised: N/A
Reimbursement for partial removal of trim & flooring: N/A
Reimbursement for non matching inferior stair nosing: N/A