Kosco Flooring

Floor Laying & Refinishing
1186 Stone Church Road East Hamilton ON L8W 2C7
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88%

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Reviews for Kosco Flooring

Average customer rating:
9.2 10 (55 reviews)

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Jill in Stittsville
Jill in Stittsville
0 reviews Ottawa, ON
0/10

Buyer BEWARE

I cannot stress enough that the buyer should BEWARE before dealing with this horrible company.

My partner and I took a sample of "Euro Click" vinyl home, and returned the sample 4 days later. We had tried to research this particular brand of flooring and found limited reviews. When we inquired with both Ogi and Daniela about this brand, they told us that it was their own brand and they imported it. We purchased 850 square feet of this flooring, and Ogi gave us a "deal" at $5400. I asked him how long it would take for delivery, and he informed me that the flooring was in their warehouse in Burlington and he could deliver it himself that day. This was October 28.

We did not hear from Ogi again until yesterday, November 2. He told my partner that he had forgotten to deliver the flooring, but would be by that morning. Instead of Euro Click, what was delivered was a brand called Baronwood. The colour was the same, but the brand was different. We did some research and were able to locate the exact same flooring at Stala Building Solutions. We were quoted $2730 for the flooring plus delivery, almost $3000 less than at Kosco Flooring.

We immediately called Ogi and inquired about this, offering him the opportunity to price match or at least explain himself. He continued to assert that Euro Click is their brand, and that he had done nothing wrong by invoicing us for Euro Click and delivering Baronwood. We explained to him that, had we been made aware of what brand of flooring we were purchasing, we would have done our research and ordered from a company that wasn't going to try and price gouge us. Ogi said that he has to make money, and that "if I could make a 90% profit on these floors I would".

Out of principle, we decided to return the floors. He told us that he would not accept the floors without a 30% restocking fee, despite the fact that what our invoice says and what was delivered are two different things. We consulted with a lawyer, who advised that what this company is doing is unethical. It's as if they tried to sell us a car that was an Italian import, and then delivered a Toyota and tried to tell us that we still had to pay for the import.

Regardless, we still said that we wanted to return the floor and we would pay the restocking fee, but that we would still file a complaint to try to get that money back. When we spoke with Ogi this morning to make arrangements to return the floor, he informed that he would no longer accept the return as this had been a "special order". There was nothing special about this order, as he had informed me on October 28 that the flooring was available same day from their warehouse.

Please, please, do your research before agreeing to work with this company. I have no idea how their ratings are so high, unless it's because no one else has realized that what they are advertising and what they are delivering are two different things. They are putting their own name on a brand that does not belong to them, and charging people more than double what the floors are worth.

Ogi is a condescending, dishonest, and unethical person. Make sure that you take photo / video / audio evidence of everything so that you have the ability to represent yourself in Court, which we are now going to have to do in order to recoup our $5400.

Approximate cost of services:
$5,400.00
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Frank
Frank
1 review Hamilton, ON
10/10

Home Reno

I'm a repeat customer due to my experience a couple of years ago with Kosco Flooring. Owner Ogi was amazing to work with (first time it was with Danielle, forgive me if spelling is wrong, also great to work with). We gave Ogi an idea of our budget and he was able to suggest a number of possible solutions from engineered hardwood, laminate, vinyl & carpet. We went with a combination of carpet and vinyl. I could go on for hours about my experience (all exceptional), but I know it wouldn't be read. We picked our product on Saturday April 3rd, Ogi came out to messure 7 quote on Monday April 5th, install was completed Thurs & Fri. April 8 & 9th. Installers Dan and his brother Dario were also exceptional (best contractors I've ever come across). They were professional (including taking COVID into consideration), efficient, extremely polite and went over & above in every aspect, not to mention every bit of garbage was cleaned up (and we call my wife Monica from "Friends", so that's saying something if she was happy). I wouldn't hesitate in recommending Kosco Flooring and have already done so right after the install was complete. I'm sure I'll be back at some point Ogi and I thank you and your team for a very pleasant experience.... OKAY, so my review was somewhat lengthy, but the Kosco team deserves every bit of it.

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you so mush Frank for kind review!
We truly hope to see you in a near further.

cooperc in Hamilton
cooperc in Hamilton
2 reviews Hamilton, ON
10/10

Excellent workmanship and great prices!

I have used this company several times. They are trustworthy and they do an excellent job. Their prices are extremely fair and their product is very high-end. I will continue to use them for any flooring I need done.

Approximate cost of services:
$800.00
1 of 1 people found this review helpful.
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Company Response

Hi Monica
First of all
Thank you very much for your business.
You and your husband are fantastic people with a fantastic hospitality
Thank you for everything and we truly hope to see you again.

Monica Chrysler
Monica Chrysler
0 reviews Hamilton, ON
10/10

Carpet installation

From the moment we walked into Kosko Flooring we were treated professionally and with respect. There was a great selection of carpet to choose from and the staff went above and beyond to accommodate our timeline. They provided a quote and everything was upfront and honest. The installation was beautiful and the entire transaction was smooth and organized. We would highly recommend the team at Kosko Flooring!!

Approximate cost of services:
$3,900.00
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Company Response

Hi Monica

Thank you so much for your business it was a pleasure working with you.
We hope to see you guys again!

Barbara in
Barbara in
1 review Hamilton, ON
10/10

Vinyl floors

After 1 1/2 years my floors didn't look good.
I went to see Ogi and showed him pictures of the areas. Even though it was past the installation warranty time Ogi, without hesitation, said the floors would be fixed.
To my surprise they redid all the floors and I am so pleased.
The installers were so professional and hard workers.
Thank you Ogi, I love my floors again. You certainly stand behind your products and work

Approximate cost of services:
$23,000.00
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Company Response

Thank you so much for king words.
We hope to see you again for any floor needs!

Private User
Private User
Private User reviews Kitchener, ON
10/10

Basement and family room

Excellent and clean work, with even better prices!
Very nice and very profesional people!
Higly recommended store!

Approximate cost of services:
$2,500.00
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Company Response

Thank you so much for your kind words!

Private User
Private User
Private User reviews Grimsby, ON
10/10

Terrific Flooring

We’ve done 3 projects at our home with Kosco and each in various size and scope. They were terrific to deal with and very helpful. Very professional group!

Approximate cost of services:
$5,000.00
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Company Response

Hi guys thank you so much like always pleasure doing business with you

Private User
Private User
Private User reviews Hamilton, ON
8/10

Basement carpet

Had a flood and was redoing the basement carpet. Was recommended the Company from a friend. Good price, value and installation was fast and efficient.

Approximate cost of services:
$80,000.00
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Company Response

Hi there thank you so much hope to see you again in a near further!

Private User
Private User
1 review Hamilton, ON
10/10

Basement Carpet Installation

It was great dealing with Ogi and his crew. Carpet was put in very quickly with the crew being very courteous and clean. Highly recommend!

Approximate cost of services:
$1,500.00
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Company Response

Thank you guys so much it was pleasure doing business with you!
Have great summer !

Private User
Private User
0 reviews Hamilton, ON
10/10

Flooring purchase and carpet install

We purchased vinyl plank flooring and carpet. We installed the plank ourselves and had Kosco install the carpet. Service from the whole team was fantastic. As someone in the trades industry I would highly recommend them and use Kosco again.

Approximate cost of services:
$6,000.00
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Company Response

Thank you so much for you business and kind wards
It was our pleasure doing business with you stay safe and have great summer!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Kosco Flooring

Kosco Flooring is proud to be the Hamilton area’s premiere flooring location for the best flooring options at the area’s best prices. At Kosco Flooring, all of our salespeople are extremely friendly and knowledgeable and have an expert eye for quality floorings that will accentuate any space. Kosco’s showroom showcases ...
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