My husband and I purchased carpet for our new home from Kosco. We were unhappy with the product we selected once it was installed and the retailer helped us put in a claim with Mohawk. Unfortunately Mohawk was a nightmare to deal with.
Ogi (the owner) went above and beyond to assist us. He came out to the house multiple times to check the carpet and did everything in his power to assist with a resolution as he knew we were unhappy. He clearly takes pride in his business and works very hard to keep his customers happy.
After our experience I would not go anywhere else to select flooring. The customer service we received from Kosco could not be compared to a ‘big box store’...I fully believe that using this independent business made all the difference in our experience.
Piece of advice: do your research on the product and ask a ton of questions. We were steered towards more expensive product (which at the time was out of our budget), but I appreciate now the difference in quality and I wish I had considered other options before making a hasty decision.