Due to a very shall we say severe winter last year, we were forced to go on a hunting expedition this past summer for a new gas fireplace. The gas company shut our twenty plus years existing unit while doing the regular maintenance due to the mercury switch no longer being available .
Hearth Manor was the third establishment on our list and at the time, we were only looking for prices so that we could budget our finances.
The first person we encountered was extremely knowledgeable and insisted that they wanted to be the company that installed our new fireplace. We decided to give them a chance.
We provided all the measurements that they requested and inquired what we were responsible for doing in order to make this an easy flowing endeavor.
We also advised the Hearth Manor staff that we wished to reuse the marble from around the existing unit. They wished us the best of luck in removing it without breaking it and after a painful twelve hours of hard labour, the procedure was a success.
It was a lifelong dream of mine to have a mantle on our fireplace and we related our request to them. We were given several options on the different styles of mantles and we chose a very plain but classy model. Have you noticed that everything looks so much smaller in the stores than what they really are??
Hearth Manor advised on the make and model of the gas insert that suited our needs best and our budget as well.
The day of the installation, two gentlemen showed up to complete the initial work and the person responsible for the finishing touches would return to complete the installation of the mantle.
We were TOTALLY disappointed with the height of the mantle because it reminded us of a geek with very short pants on. This was solely because of the ceiling height of our basement and due to the six inch high pedestal the mantle was sitting on.
The gentleman from Hearth Manor was so patient and accommodating that he would have done anything to appease us and our requests. We jointly decided that the mantle had to be shortened by about three inches and he went about doing that. Reusing the marble that we so painfully de-installed also became questionable, but, being the professional that he was, he was able to trim the pieces to fit PERFECTLY.
We're ecstatic with the workmanship and the lengths that the Hearth Manor staff were willing to go to please us. We would highly recommend this establishment to anyone who wants good service from knowledgeable people who are willing to go the extra mile to keep the customer happy.
Thank you everyone at Hearth Manor for a job very well done.
Margaret & Linda
- Approximate cost of services:
- $4,000.00