Replace windows in front of house
Hired the company based on their promise of best price and strong customer service. The windows were a week late. During install, the workers damaged my walls and while putting on the trim in my 5 year olds room, put a nail through the window casing and left it. After they left, we did a full inspection and noticed the problems listed as well as scratched paint and screens that didnt fit. We called them back and after waiting a week, they finally fixed these problems, although the new screens STILL dont fit and they refused to fix the damaged walls.
A week later my trim started to brown and rot. There was water coming in through the window. I called to let them know and they said it was an old roof leak and their windows and install were fine (we had lived in the house for two years and it never leaked). After weeks of arguing, they sent a guy to re caulk the outside. Didnt help! A YEAR later and only because their new waranty agent had previously worked with my wife, they came and fixed the problem.
- Approximate cost of services:
- $7,000.00
- Any advice to offer fellow homeowners facing a similar project?
- With windows, cheaper is NOT better. Check out references
- Company Response
"REVENGE REVIEW"
Sunrise Windows install dates are estimates and after install is done a Completion Form is signed by the customer.........none of the damages or issues were noted nor has any written service call been filed for theses issues or damages...............a Service Request was filed at a later date for water leakage and upon inspection it was condensation stain on casing which was replaced and the customer was charged for non-warranty service call............it has not been paid and therefore the customer has no warranty with Sunrise Windows..........complaint is NOT accurate.