Again, Buyer beware, I have just read some of the previous reviews and it is our story all over again.
When we purchased or ordered our windows we were told 6 - 8 weeks and our salesman Waylon said that he would rather caution on the long side so that we were not disappointed. After a month, we were still not told approx when our install would be done so I called, only to find out that there was an issue and the order had been delayed. got fixed. We got an install date over the phone and marked it down, on the night before I finally called them because I thought it was strange that they would not have called to confirm, their 1st response was "we don't have you booked for tomorrow" it was after a few more phone calls that we got a yes they are coming and no we don't call prior to coming out because we already told you a month ago that we were coming. Installers showed up and were great guys! the helper was not experienced and proceeded to put approx 30 nails into each inside casing. Again, very nice guys though. They used pink insulation around all of the doors and windows - I questioned this and was told that it was or is much better, I accepted, - now I have several windows with huge drafts and when I emailed 3 months ago, I received an email response but have not seen or heard from this company again. Did i mention that they also made a mistake with one of the windows measurements and it took another 2 months to correct? the salesmen would not answer or return calls, the company constantly told me that there were no managers available to talk to me, they were busy, they were in toronto in meetings, etc etc. I could go on and on but this is not a consumer driven company, they are not interested in customer satisfaction in any way shape or form.
tired of complaining - no one is listening
Barry
- Approximate cost of services:
- $15,000.00
- Company Response
Sunrise Windows has reviewed "Barry in Andrew" complaints as follows...
-Sunrise Windows estimated install date time frame was 8 weeks from time of signing add a couple of weeks due to being out of our service area as per the customer check list signed by the customer,not 6-8 weeks....the contract was signed on Aug 8/11 and installed on Nov 16/11,the 3 week delay was due to weather and customer avalablity.
-after a month from the siging date the customer said he did not get a call so he called for a installation date......first of all we do not call after 4 weeks due to the fact we have already given a "estimated date" and will confirm approximatley 1-2weeks before the actual installation date,we do this due to possible delays due to weather and customer avalability, this was a winter install.....so the customer is not listening or is incorrect in his complaint.
-according to his file there was 1 window made incorrect as indicated which was rushed and re-made within 2-3 weeks and the customers install was delayed due to Christmas/New Years shutdown and installed on Jan 13/11.
-no report on "Barry in Andrew" about casing in any service request...windows were installed with fiberglass pink istallation as well as backed caulked and exterior caulked for insulation and drafts.
-"Barry from Andrew" did file a written a service request through Sunrise Windows Service Request Form on line......complaining when the temperature on Jan 17/11 was in the (minus)-30's with wind chill in the -40's to -50's as "Barry In Andrew" lives on an acreage,his front door is hard to close as the weatherstrip gets hard due to the cold and his bay window is the only window that feels cold and has condensation........Sunrise Windows uses "low wick" door weatherstripping which is the best weatherstrip on the market.......as well recessed windows like bow and bay windows usually experiance more condensation than other window styles.This is because air circulated around those window types is usually more restricated,and since they hang away from the insulated house wall,bays and bows could be a few,up to 10 degrees cooler in temperature........the resource information for this is provided by NFRC and WDMA as independent window and door governing bodies........"Barry in Andrew" had recieved this written report by Sunrise Windows and decided not to listen.
-managers are also avalible by appointment however when "Barry in Andrew" called they were away on a window and door conferance for 1 week.....he could have called after that.
-Sunrise Window has closed this service request as we feel all has been addressed however "Barry in Andrew" does not.