Purchased a new spec home by landmark. Landmark is very difficult in approaching any warranty work. Second day in new house and my wife went to do laundry in the new washer for the first time. After removing the protective film, manuals, etc (this is first wash for this high efficiency GE front loading washer) my wife started the washer. About half way into wash cycle washer stops. So she hit resume on it. It was able to complete the wash cycle. Second load, no luck washer is a lemon. Called Mabe for a service call. Technician states needs a bunch of parts about 6 week order to receive them. Technician suggested to complain to landmark to replace this lemon washer that was put in. Called landmark and they do not seem to care.
Second issue, Weiss Johnson installed furnace. After running the fan for a few hours and while in basement getting a quote from Reliance the furnace company for AC unit, the guy quoting the AC noticed a lot of water dripping from exhaust vent. Upon inspection, we found that the furnace exhaust vent at the 90 to the wall to not be completely glued and sealed. (Major CO leakage potential) Called landmark warranty, again they could not care any less.
- Third issue, on possession there was a bunch of trim, baseboards, crown moldings left in garage. Half of this trim was leftovers from some other landmark build in the area and it did not match any trim in my house. This was left for me to dispose of.
After Landmark gets the half a million dollars you paid for the house, the customer care and support no longer exist. The house we like very much, but Landmark needs to provide much better customer care and relationship as these negative reviews with likely affect the decisions others may make in choosing a home builder.
Updates
Had to buy a new washer at my expense. Waiting on some reimbursment from GE.
On July 6th (less than 1 month in house) noticed floor wet in childs bedroom after a rainstorm. Called landmark and left a message. Landmark did not identify the leak, I had to do so myself and a constant drip (small stream) from valley in roof trickling down exterior wall and ending up on floor of bedroom. (see youtube clip) I removed some carpet and floor has mold growth on it. Two weeks have passed and still leaking. My second floor stinks of musk and mold. Landmark arranges for you to deal with the contractors in all repairs, thus so far spent hours of my time trying to get this leak stopped and getting my childs room back into "new" condition. Its sad that 2 weeks had passed and my roof is still leaking and no one to contact with landmark. A manager will plan to show up in 2 days but could be months waiting for repairs as leak has yet to be repaired. Choose you builders wisely people. I will update if any progress gets made. However, I am likely to fix this at my expense as I had to do with the washer.
Update: All repairs complete finally. Had a BBB complaint that I feel very much got further attention from landmark to speed up the repair progress. Received some compensation from Mabe on washer warranty but short on the money promised. Starting to enjoy our new home.
- Approximate cost of services:
- $525,000.00