Skylights Unlimited Inc

Glad we were able to help you quickly and efficiently. We've had a lot of rain this season and many calls regarding leaky skylights from people who have hired contractors who really don't specialize in skylight installations. We've been in the Skylight repair and installation business for over 26 years - and our work is done right the first time. Thanks for your positive comments. Regards, Susan

Hi Amanda, We are so glad that everything went smoothly and you were happy with our service and work. Your recommendation is highly appreciated! Hope you're enjoying your new skylights! Take care, Susan

Customer service is our top priority! Not only are our crews fully trained and licensed to install and repair skylights, but we are all fully trained in customer service and accountable to all our clients. Very glad you were happy! All the best, Susan

Hi Tamara, Yes we heard that the skylight looks amazing in your home! We are very glad that you are happy with all the extra light in your home, and were pleased with the experience you had with our company. All the best, Susan

Thanks for the positive comments Jeff. We do specialize in skylight repairs and installation and have a crew that is certified, knowledgeable and loyal. Our goal is to make sure each and every customer is more than satisfied with the work done and are glad you are one of them. All the best and enjoy your skylight! Regards, Susan

Hi Marty thanks for the feedback. The crew tells me that the skylight looks great. We are very lucky to have a crew that knows what they're doing, are creative and that love what they do. I will pass on your comments to them. Thank you for the recommendation! Regards, Susan

Hi Christina, thanks for the input. We were happy to exceed your expectations and you don't have to worry about any leaks - the job was done right! We specialize in skylight repairs - have been doing repairs it for over 26 years so we are confident you won't have any further leaks. All the best from the team at Skylights Unlimited

Thanks for the feedback Steven. I heard the Skylights look great and we know you'll notice quite an improvement with the room temperature in your house, having energy efficient skylights now. Enjoy! Susan at Skylights Unlimited

Keith,
I can appreciate your frustration with this situation. I believe there are a few other details that need to be mentioned to truly tell this story.

When you asked us to replace your skylight our inspection revealed that only one model from the Velux brand (that you specifically requested) would suit the roof pitch and sizing of your existing skylight tunnel. Unfortunately, this skylight, being a little larger than the old one, has an insect screen a little larger than the current skylight opening. Our mistake was that this did not occur to us at the time of inspection and we didn’t mention it to you. That was my mistake, but it was the only skylight that would suit your application and therefore, the only skylight that I could have recommend.

During the installation process our installers did mention this issue to you and of course, being in mid-process you and our team wanted to keep moving forward, despite the issue and you happily paid for the job done when it was completed. When you contacted me much later with the questions about removing the blind to be able to access the skylight in case of emergency, I offered to replace the insect screen at my own cost, should that need ever occur. But that was not acceptable to you. You felt that even though this was the skylight that you requested, we should pay for the cost of making a custom screen and application. This issue with the screen would have happened in any case, and yet you felt that we had to pay for this and that’s what I felt was unfair.

Subsequently, I visited your home with the President of Velux to find a solution for this issue. In seeing how you and I could not come to a meeting of the minds, Velux offered to deal with the issue themselves to avoid further conflict.

In truth, Velux and Skylights Unlimited have worked together for over 26 years and we have both helped each other in resolutions of such issues. It is unfortunate that you feel I did not fulfill my obligations, but I am glad your problem has been resolved and hope you enjoy the benefits of a well installed Velux skylight. Denis, Skylights Unlimited

Glad you're happy with our work and the skylight Julian! Enjoy!

The team at Skylights Unlimited