The service and product we received were excellent. However, when my husband made the first point of contact, he discussed, with the sales person, a specific payment option, which was one of the reasons we decided to use Skylights Unlimited.
Turns out they didn't uphold their end of the agreement and refused to go back and invoice us correctly. They claimed they couldn't redo invoices. We run a business and guess what, we redo invoices for people all the time. It's called good business. This was their error and they did not take responsibility for it. Not impressed
- Company Response
Good morning. We appreciate your feedback, and are glad that you were happy with the product and service we provided. Just to make matters clear, we would like to point out that we did send you the quote by email, with the price, including the taxes, and you approved it as such and sent us a deposit to confirm the job. Then when the crew came to your house, they provided you with a written copy of the contract with all pricing clearly marked and you signed it. We find it rather hard to understand how you can ask us to change the contract afterwards, and claim that we are not holding up our end of the bargain. We made everything completely clear, by email and on paper, because we believe in being completely transparent about our work and our prices. And,although we know you would like to save on the cost of the job by doing a portion in cash, we don't want to do that and want to keep our business 100% legitimate, that way our clients can have a full and honest receipt with a full warranty on paper. We are sorry that you feel that anything was misrepresented, but we made everything as clear as we could. We hope that you enjoy the sunshine and fresh air that the new opening skylight provides to your home. All the best from all of us at Skylights Unlimited.