- Approximate cost of services:
- $4,500.00
- Company Response
Thank you so very much for a great review. We are truly happy to hear that our field personnel is doing a great work. WE look forward to serving you at your next reno project.
Cheers.
Thank you so very much for a great review. We are truly happy to hear that our field personnel is doing a great work. WE look forward to serving you at your next reno project.
Cheers.
Window replaced in family room
Dear Bill,
Thank you so very much for sharing your experience. We are truly happy to hear that we met your expectations. We would be happy to service your renovation projects in the future.
Enjoy your home!
Thank you so dearly for such a detailed review. We are truly happy to hear that our installation crew takes all the extra steps to protect owner's property.
We are thrilled that we met your expectation, that is our mission as 20 year old company.
We look forward to service you in all your future reno projects.
Thank you again for choosing Loyal Seal.
What an amazing feedback! Enjoy the cottage, especially now during the summer time.
We are happy you decided to choose Loyal Seal for the windows replacement project.
Looking forward to having a return client for any other renovation projects you plan for your home or cottage in the future.
Enjoy the summer!
Dear Archibald,
Thank you so much for your words, we truly value your honest opinion!
Enjoy summer and the great addition to your home..
Looking forward to serving you in your next reno projects.
Cheers.
Don't use this company, they do not honour their warranty!
Dear Slavika,
Kindly stop putting false reviews.
Please see below copies of numerous emails that were sent to you to which you never replied.
From:
Sent: Monday, June 05, 2017 2:01 PM
To: hidden purposefully to protect your privacy
Subject:
Dear Mr. Kotnjek,
This is re your service request for the above address (hidden). We shall be glad to send our service technician asap. There is going to be a labour charge of $160.00+HST for the service visit. I have attached the payment form. Kindly fill-up the form and send it back to confirm you want us to proceed with the visit.
Thanks
---------- Forwarded message ----------
From:
Date: Fri, May 19, 2017 at 4:20 PM
To: hidden purposefully to protect your privacy
Subject: Service case #: 6076806 - There has been an update in your service request case
We would like to schedule the service visit on,
Please confirm your availability as soon as possible and no later than 48 hours.
Thank you
Dear Slavica,
We appreciate your feedback and are sorry that you feel that way. After numerous attempts with you to schedule the diagnostics visit for the manufacturer, we were unable to do so. Kindly read the warranty terms in the back of your contract. It is clearly stipulated what are the terms (the material is warranted, however, the labour is not). This warranty terms are standard for any construction company (i.e. if your furnace breaks down, parts are covered, labour is not).
Furthermore, for the customer service we stand for, we agreed to cover the parts for free (even though it was wear and tear damage that is not covered by any warranty).
If you want to proceed with parts coverage for free, kindly call back our service department and we will gladly honour the offer your parents were given.
Dear Mike,
Thank you so much for your kind words. We are always happy to hear awesome experience you received from Loyal Seal. It is a great pleasure for us to service GTA area for that past 20 years.
Looking forward to servicing you again in your next renovation projects.
Cheers and enjoy the new door!
Replace three large fixed windows
Dear Ron,
Thank you so much for taking the time to provide your feedback.. It is always a great pleasure to hear about satisfied and repeated clients! We hope that you and your family will enjoy the ""new look to outside world" and save some $$ on energy bills with your new windows.
We would be thrilled to help you in any other renovation projects you plan in the future.
Cheers!
Dear Christian,
Thank you for your kind words! Your opinion truly is valuable and we thrive to make every client's experience with reno-projects positive.
We look forward to servicing you in all your future projects.
Thank you again!
Dear Andreas,
Thank you so much for your great review and your understanding. We truly value your business and it was a true pleasure to have you as one of our customers. Looking forward to servicing you again in your future reno projects.
Cheers!