Loyal Seal Windows & Doors Inc

Windows & Doors Installation & Service
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HomeStars  >  Windows & Doors Installation & Service in North York  >  Loyal Seal Windows & Doors Inc
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79%

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Reviews by rating (past 12 months)

Reviews for Loyal Seal Windows & Doors Inc

Average customer rating:
7.7 10 (102 reviews)

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chris in Mississauga
chris in Mississauga
1 review Halton Hills, ON
10/10

Windows

Gave us fair price, had windows made within 3 weeks and installation was done in one day the guys cleaned up after and took all old ones away great service

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Private User
Private User
1 review Toronto, ON
10/10

New Windows Supply & Install

Excellent service from start to finish... installers came early as promised and finish the entire job in a quick and professional manner. The sales rep Ian was really helpful and courteous, he even came during installation and answered all the questions we had. I did my research and I strongly recommended this company if you're interested....

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Paula in Toronto
Paula in Toronto
1 review Toronto, ON
0/10

Horrible place to do business

Got a brand new door in December 2017 and paid $6000. One month after installation the door started falling apart: the rubber strip at the bottom came off and the wooden panels inside fell off. I have been trying to get them to come over and fix the door since January and I get one excuse after another. The last time I called they told me that there would be a charge of $160 to fix the door, even though it fell apart in less than 30 days after installation. I asked for the manager to call me and they promised he would... but he never did. They obviously care about only one thing: your money. Once they get it you are on your own. Do not purchase anything from them, you will deeply regret it.

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Mona in Toronto
Mona in Toronto
1 review Toronto, ON
10/10

New French Door

Great job from start to finish. Our sales rep, Jacob, went out of his way to ensure we were comfortable and happy with our choice to go with Loyal Seal. He took all our calls and came by twice to answer all our questions and ensure us we were getting the doors we wanted and they would be installed properly. Udi and his team did the installation. They arrived on time and did a great job ensuring that the doors were put in correctly. They even went to the nearest Home Depot when they need special screws that they did not have. They made sure that the area was left very clean. We would definitely call Loyal Seal for our next replacement

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Private User
Private User
1 review Mississauga, ON
9/10

Windows and Door replacement

I would put 10 stars but I didn’t have a good experience with the salesperson I had to deal with.
The rest of the people that I had to deal with were very pleasant and accommodating.
Mary provided great customer service and the 2 installers (Sadik and Udi) were great and very understanding.
Overall, I believe they did a great job.

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Company Response

Dear Maria,
Thank you so very much for providing your feedback. We are thrilled that we were able to make the installation smooth. We hope you will enjoy your new windows and front door along with energy savings. Enjoy the summer weather!
Cheers.

Brampton Smurf in Brampton
Brampton Smurf in Brampton
1 review Brampton, ON
10/10

Basement Windows replacement

Tried to get another well known and advertised company to come out and give me a quote but they never called back. Loyal was there in no time to give me an estimate and we signed a contract. Work was done on time, neat and appears to be of good quality. I am totally satisfied and as a footnote the installation contractors had no problem with me hovering as they did the work...lol

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Company Response

Dear Steven,
Thank you so much for taking your time to provide feedback. We are thrilled that we could help. Enjoy your basement windows and we look forward to serving you again in your future reno projects. Enjoy the summer!

Private User
Private User
1 review Mississauga, ON
10/10

Front Door and two Windows

Great customer service from start to finish. The team that came to my house was very clean and quick. The sales person had the best suggestions that worked within our budget.

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Company Response

Thank you so much for taking your time to provide us with positive feedback. We are truly thrilled we could help you!
Cheers

Private User
Private User
1 review Mississauga, ON
10/10

Fabulous Job!

I recently had four windows replaced in my home. The installers were very courteous, professional and meticulous. The job was completed swiftly and efficiently. The cleanup was thorough-and my windows look fantastic!!! I would definitely recommend Loyal Seal Windows to my friends and neighbours.

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Company Response

Thank you so very much for a wonderful review. It means a lot to us to know that we could meet your expectations!
Enjoy your new windows and energy efficiency!

Private User
Private User
1 review Kitchener, ON
10/10

Window purchase and installation

Great company to deal with. Great communication, we were kept informed of the progress throughout the entire time. From the original estimate through to the installation, they always showed up when they said they would. In fact, the original estimate was 4 weeks for completion, it was completed in 3 weeks. Quality work and great service.

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Company Response

Thank you for providing your feedback. We are thrilled we could meet your expectations.
Cheers!

Shopper in Brampton
Shopper in Brampton
2 reviews Brampton, ON
1/10

Loyal Seal window and doors inc keep shopping

I got my windows replaced thru LOYAL SEAL WINDOWS ANDDOORS INC. Spent $10,000.00 less than 2 years ago
Now a lot of the hardware is breaking on the windows.
They give a life time warranty on all hardware.
Now I've been phoning them for 6 weeks and they still haven't sent anyone out to fix the windows??
All phone calls go to a call centre.
I don't know what to do, I want my windows fixed and now they want $160.00 plus tax to send a truck out, like I said I already spent $10,000.00 here.
Sure the windows look pretty at first but wait until something goes wrong.....I DO NOT RECOMMEND this company, they are not standing behind their contract!!
SHOP AROUND!!!!!!

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Company Response

Dear Jackie Murphy,
We are truly sorry for not being able to meet your expectations. You are a repeat client (that did 3 jobs with us in the course of 10 years) and we are sorry that our warranty terms did not fit your needs. The 2 windows that you purchased 2 years ago cost way less than $10K:) The parts are covered for a full replacement (the warranty terms you can find in the back of the contract) and Chris and Angela from the service department offered you to ship the parts for free multiple times. They are easy to replace (since everything came off during the window cleaning, so you can easily put it on). However, if you would like for someone to come to your house and do it for you, that is what $160 service charge for. It is to cover the costs for the time and the liability insurance for the manufacturing personnel. As stipulated in all the terms and conditions, the parts are covered for life, but the labour is not.
If you would like us to proceed with mailing the small parts, please contact our service department again and Angela and Chris would be happy to assist.
For any additional information about maintenance of the new windows (that prolong the life of your product), you can visit Canadian Housing and Mortgage Corp web for details:
https://www.cmhc-schl.gc.ca/en/first-nation/care-for-your-home/home-maintenance-calendar.cfm

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Loyal Seal Windows & Doors Inc

With over 20 years of experience in the windows and doors industry, Loyal Seal Windows & Doors Inc. is one of Canada's leading windows and doors suppliers. Loyal Seal carries a wide range of quality windows and doors systems. When you choose windows, you want quality, beauty, and economy. Choosing ...
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