We ordered a replacement for the front vestibule screen door and sidelights, and agreed upon the style of door as well as the lockset which was to include an actual handle and lockable hardware. Also the glass was supposed to be thermopane and tempered. The installers came more than 3hrs late, never bothered to call so I wasted half a day of work waiting for no reason. They left the site in a big mess, didn't sweep after the work was done (because it was raining) so there are screws and chips of paint and strips of plastic strewn around. The lockset was pointed out to them to be incorrect but they refused to install the correct one, and my messages for the guy who quoted the job were not returned even now after 4 days. They withdrew the rest of the money form my account despite the incomplete installation.
- Company Response
Dear Nick Borecescu,
So sorry to hear that you are unsatisfied with the service provided.
We did not do installation of doors or sidelight. Our installer did a porch enclosure, which is the outside closure in front of the door. Its only purpose is to shelters from harsh weather. The glass is tempered and thermopane. Porches do not have "door quality locks" and it is clearly stipulated on your contract. Proper locks come with front door, again porches intended for closing from the harsh weather, not security. Sultan spoke with you several times as you called.
Loyal Seal Windows and Doors also received completed and signed by you "completion form" where you stipulated that the installation was to your satisfaction, nothing was mentioned about "mess" or anything else.
Your real concern is the lock, that doesn't come with porch, since you can't really install it on glass or aluminum.