Total replacement of windows and doors
A year later and the job still isn't complete. Elliott Weiss is one heck of a salesman, but that's as far as it goes. The windows and doors were installed 6 months later than originally promised and only after I threatened legal action. The crew sent out was not qualified (turns out all but one were delivery drivers) and the repairs/warranty work to fix the damage they caused still hasn't been completed (6 months after the installation).
This company is now operating under Weiss Windows and Doors Factory Direct.
- Approximate cost of services:
- $25,000.00
- Company Response
Good day Lisa,
Admittedly, we did under-estimate the time required, and did exceed our original scheduled date of installation, largely due to the production requirements to the custom nature of your products. We feel that we did endveour to service your concerns, and give your issues their due attention. I was personally involved in the supervision your installation, and there were qualified installers, assisted by shipping staff to support the weight of the products being installed. We made several trips to your rural location through-out the renovation, with the interests of achieving your total satisfaction. Regrettably, we did not meet your, or our our own company expectations or standards, and for this I sincerely appologize. Please feel free to contact me anytime if you have any issues with our products or services.