Weiss Windows & Doors Factory Direct Ltd.

Windows & Doors Installation & Service
16312 117 Avenue NW Edmonton AB T5M
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HomeStars  >  Windows & Doors Installation & Service in Edmonton  >  Weiss Windows & Doors Factory Direct Ltd.
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25%

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Reviews by rating (past 12 months)

Reviews for Weiss Windows & Doors Factory Direct Ltd.

Average customer rating:
5.6 10 (17 reviews)

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Jackson Mackenzie from VILNA
Jackson Mackenzie from VILNA
1 review Vilna, AB
0/10

a window and a glass repair

I originally purchased 7 surplus windows from Weiss to install myself. Before I got to the job one of my windows disappeared. I went back to Weiss in September of 2011, because I recalled that they had another surplus window of the same size. Unfortunately, a pane of glass in it was cracked. I paid for the window ($99) and then paid $246.75 for it to be repaired. The autumn passed and it was not ready, so I had to board up the opening for the winter. I did not hear from them through the winter and went to pick up my window in the spring of 2012.
First they went looking for the window and could not find it. Then they claimed that they do not do repairs. Next, they said I had never bought windows from them, even though their charges for the repairs are on my credit card statement.
I contacted the owner, who sounded very helpful, indicating that he would look into it and get back to me within 24 hours. When I didn't hear from him again, I contacted him and got an e-mail reply, insisting that he had never promised me anything. I insisted that he had and that they owed me a window. I have heard nothing from them since, so proceeded to launch a civil suit against them. Today I was advised by the bankruptcy trustees that Weiss Window & Door Inc. went bankrupt on Aug. 24, 2010 (before I had transacted this business with them. I will now have to search whether they changed their name to Weiss Windows & Doors Factory Direct Ltd. and were operating under this new name at the time.
Whatever name they go by, they certainly have not operated in any sort of reputable fashion in my case and I will continue to pursue my claim through the courts.

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Jim Babiak from Breton
Jim Babiak from Breton
1 review Breton, AB
0/10

Windows and doors

Lots of promises, slow to get installed, wrong windows were installed on side of house and other problems, kept putting us off to fix problems. Tried getting in contact with them with no luck.

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Rabieh Yaggey from Edmonton
Rabieh Yaggey from Edmonton
2 reviews Edmonton, AB
0/10

Windows & Door Installation

Same problem as Christine Johnson, paid 1/2 the price and paid in September. None of my calls or emails were being returned. Filed a complaint with the BBB and they said the letter they sent was undeliverable or they are no longer in business.

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christine johnson from Sherwood Park
christine johnson from Sherwood Park
1 review Sherwood Park, AB
0/10

Basement window and kitchen door

We paid 1/2 the price of windows and a new door . We paid in November - None of our calls are being returned. Has the company gone into bankruptcy again? I just called the Better Business Bureau and Weiss Windows and Doors went into bankruptcy in 2010. I just want my money or the product I paid for.

1 of 1 people found this review helpful.
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gerald devost from Edmonton
gerald devost from Edmonton
8 reviews Edmonton, AB
0/10

new home all windows and doors

Elliot is a slick salesman but can't deliver on his word. We had our builder take our money and run and Elliot heard about us and contacted us. He seemed good intentioned and presented a solid product. We stressed the need to have the job done in a timely fashion. Elliot said it would be 6 - 8 weeks. At 10 weeks we started calling to see what the hold up was. No one was providing answers and at 15 weeks Elliot called and left a nasty message saying we we're tormenting him - asking about the windows, Finally at 17 weeks they were delivered and installed. The installers did a poor job and many of the windows weren't plumb. The doors weren't properly shimmed and I has to call after 3 weeks to get them to fix a door so the siders could continue. They didn't return the call and I ended up paying another person to come and fix the door. (Problem is the top of the door is narrower than the bottom). In addition to all this the bill was higher than the agreed upon contract. Finally, not all products were delivered and 4 months after the install we are still waiting for a door -which was supposedly sent to be repaintined. Elliot makes excuses for his lack of ability to deliver and blames others. I suspect the company won't survivie much longer. Avoid this company save your money and your time.

3 of 3 people found this review helpful.
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Lindsey Butterfield from Edmonton
Lindsey Butterfield from Edmonton
2 reviews Edmonton, AB
8/10

All new windows and doors

Our entire experience with Weiss was fantastic, from our visit to the showroom to the actual installation. Staff did a great job of describing the difference between products and helping us choose the best combination for our house/location. After living with our new windows and doors for a while, I can honestly say that our heating and cooling costs have been drastically reduced - what a great investment!

0 of 1 people found this review helpful.
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Company Response

Thanks so much Lindsey, your feedback on the actual window and door performance is especially important, long after we have completed your renovation. I know that you will continue to see dividends in your winter heating and summer cooling costs for year round comfort. Thanks again for taking the time to let other home owners benefit from your experience and investment.
Kind regards,
Elliott Weiss

Carolin Heuer from Edmonton
Carolin Heuer from Edmonton
1 review Edmonton, AB
9/10

New Front Door

I have lived in my home for 15 years and realized that it was time for some upgrades. My new decorative door really spruced up the look of the house, as well as fixed the draft I had been getting from under the old door due to wear and tear. Elliot Weiss and his team installed my door in under an hour, and being January I was very happy with the simplicity and timeliness of the installation. The quality of the door is exceptional and I am thrilled with the results.

0 of 1 people found this review helpful.
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Shannon O. from Edmonton
Shannon O. from Edmonton
2 reviews Edmonton, AB
10/10

Window replacement

The service I received from Weiss Windows was exceptional! We had our upper floor windows replaced in the summer, and main floor last week. The installers for both projects were fantastic - very friendly and professional. The main floor project was done last week, and our installer Alex was on his hands and knees vacuuming up dust and debris while backing out of my house. I can't say enough about how impressed I was with both Elliott Weiss, and his installation crew. We absolutely ove the windows too!

1 of 2 people found this review helpful.
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NO LONGER IN BUSINESS
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