I originally purchased 7 surplus windows from Weiss to install myself. Before I got to the job one of my windows disappeared. I went back to Weiss in September of 2011, because I recalled that they had another surplus window of the same size. Unfortunately, a pane of glass in it was cracked. I paid for the window ($99) and then paid $246.75 for it to be repaired. The autumn passed and it was not ready, so I had to board up the opening for the winter. I did not hear from them through the winter and went to pick up my window in the spring of 2012.
First they went looking for the window and could not find it. Then they claimed that they do not do repairs. Next, they said I had never bought windows from them, even though their charges for the repairs are on my credit card statement.
I contacted the owner, who sounded very helpful, indicating that he would look into it and get back to me within 24 hours. When I didn't hear from him again, I contacted him and got an e-mail reply, insisting that he had never promised me anything. I insisted that he had and that they owed me a window. I have heard nothing from them since, so proceeded to launch a civil suit against them. Today I was advised by the bankruptcy trustees that Weiss Window & Door Inc. went bankrupt on Aug. 24, 2010 (before I had transacted this business with them. I will now have to search whether they changed their name to Weiss Windows & Doors Factory Direct Ltd. and were operating under this new name at the time.
Whatever name they go by, they certainly have not operated in any sort of reputable fashion in my case and I will continue to pursue my claim through the courts.