Stonehaven Granite Works

Bathroom & Kitchen - Fixtures & Accessories
3-75 Hempstead Drive Hamilton ON
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44%

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Reviews by rating (past 12 months)

Reviews for Stonehaven Granite Works

Average customer rating:
5.7 10 (7 reviews)

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Karen in Hamilton
Karen in Hamilton
1 review Grimsby, ON
0/10

Kitchen counters

I am so unhappy with my counters. The seams are terrible and very rough. My dish cloth actually gets caught on seams. They are placed poorly and really stand out! The rounded corners of counter edges are not smooth and continuous, rather they are bumpy and poorly joined as well. Everyday I am angry with myself for using this company!

1 of 1 people found this review helpful.
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Lisa from Hamilton
Lisa from Hamilton
2 reviews Hamilton, ON
0/10

KITCHEN COUNTER

This company brought in a broken counter top and passed it off as perfect. After a year of asking them to come back and repair, replace or refund they have never bothered to repair, or compensate me for their terrible service or product. Would never recommend this company, they take your money and they don't bother with you after that.

1 of 1 people found this review helpful.
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Dyab from Hamilton
Dyab from Hamilton
1 review Hamilton, ON
10/10

Kitchen

Great company from selection to the professional installers that were very polite! I was recommended to another company but glad I went with stonehaven as it was a great experience. Would absolutely recommend. Good job guys!

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Chris from Hamilton
Chris from Hamilton
2 reviews Hamilton, ON
0/10

Counter top installation

Stonehaven Granite was an absolute train wreck to deal with. The company was like dealing with a cell phone company when you want to renew your contract. Initially upon signing contract we dealt with a pleasant lady. Very kind. But we were quickly passed onto another staff member for templating, then another for installation etc. in short communication was terrible. No one knew what the other had communicated. We submitted our kitchen design plans from our kitchen contractor. Upon templating the company came without our design plans and templated the existing kitchen. The problem with that was the measurement were in correct and the company attempted to blame us for their error. Our credit card on two separate occasions was charged incorrect amounts that were not in our contract. At one point during installation the owner came out because they did not understand what mistakes were made. Our island was off and we were charged for a piece that did not exist in our new kitchen. We were then told that we could keep the pieces they made mistakes on. They came back a few days later to reinstall the proper island countertop and the installer told us the owner wanted the others back and took them. Absolutely no customer service skills. At one point we gave the company measurements for our gas cooktop cutout. The company called us and cancelled our installation because the cooktop wasn't present. However do you're research and you'll quickly see that your appliance manufacture leaves exact cutout measurements for installers. We were then told the appointment would remain cancelled and the owner would phone us on the Monday. The Monday came and my wife got a phone call notifying us that they were at our house to install. They asked us if we could open the house up but like most people my wife and I were at work. Forgot to mention the counter had a chip in it. The company did fix the chip and installed a new island at the correct measurement but the stress and poor communication, overages on our visa, lack of empathy and time delays make us warn buyers to beware.

3 of 3 people found this review helpful.
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Beth from Stoney Creek
Beth from Stoney Creek
1 review Stoney Creek, ON
10/10

Granite Counter tops

Stonehaven Granite made me feel welcomed from the moment I walked in the door right through to the installation of my beautiful granite kitchen counter tops.
Would recommend this Company to everyone

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maria in Grimsby
maria in Grimsby
1 review GRIMSBY, ON
10/10

Kitchen countertops - Stonehaven

Verry impressed !!!! We had Stonehaven Granite recomended to us by our friends. From a big selection of slabs and excelent customer service, from design to instalation we cudn't be happier. Great job! Will recomend them to others.

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denise in ancaster
denise in ancaster
1 review Ancaster, ON

First Review

10/10

kitchen counter & backsplash

we recently decided to update our kitchen - new counters, sink, faucet, etc. We shopped around to different granite sites. We were impressed with the time taken with us at Stonehaven. We did not have any knowledge about granite - just knew we liked the look. They were fantastic - girls in the showroom - owner did our templating - the guys who installed - 2 different days - 3/4 hours each time - meticulous work - looks amazing - would definitely recommend this company - great work - great workers!!!

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