Called Hammond on Monday to come out and snake our main drain as we were having a draining problem and a blockage. They said they'd come out today (Tuesday) between 12-5pm. Everything was great up to this point.
Today at 5:30pm we hadn't heard from them. I called them and they said their day plumber had already gone home and so had their dispatch, so they'd call me back in 10 minutes to give me an update. After an hour I called them again and they told me they'd be sending the after hour/on call plumber to come. And that they'd call when they were on their way.
No call still but they did show up finally at about 7:30pm.
After snaking the main drain he stated that he poked a hole in the blockage but it was still there and there was nothing else he could do because he didn't have the equipment.
At this point not only where they late, they didn't fix the problem just "poked a hole in it". Didn't even come prepared after being told what the issue was so they knew full well they'd most likely need certain equipment. And we didn't have them do the second pipe at this point because we don't need a plumber to just poke a hole in something we need them to fix the problem. But hey, they can come out another time (at an additional fee of course) with the appropriate equipment and actually fix it.
Will not recommend them, not happy. Poor communication, poor service. If they would have done what they said they'd do then the value would have been great.