We were very satisfied with finished look of our tile. The custmer service was pretty good. We were given good advice and got a farily good price on the tile we purchased. Our only concern (which I have not yet disucssed with the shop) was installer took all left the over tile. I feel I should have been left any pieces of tile that were not used and all the cut offs that were left over. I paid for all the tile so it should have been left behind.