Ordered trim & doors, took weeks to finalize. Doors arrived damaged, trim was fine. They promised a refund on the new ones. Also it took them longer then they promised to get the new ones. Held up the job and cost me money having the doors painted and returned. It's been months no refunds in sight. I get hung up whenever I call. Maybe they've black listed my number. I have been extremely patient. This is a learning experience, my dad used them 20 years ago alot, and even contractors I work alongside with avoid them due to this. DO NOT use this company once they have your money, that's it. They're done.
Photos below are only some of the damaged doors. 6 were damaged out of 8.
- Approximate cost of services:
- $6,000.00
- Company Response
Hello Richard,
Thank you for taking the time to write us a review. We value and respect your feedback which assists in Brenlo striving to achieve consistent, positive customer experiences. We regret, in this circumstance, that Brenlo was not capable of meeting your expectations. Please contact us at 416-749-6857 ext: 254, so we may learn more about your situation and look to potentially remedy.We look forward to speaking with you.