Brenlo Ltd

Moldings / Mouldings
65 Worcester Rd Toronto ON M9W 5N7
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39%

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Reviews by rating (past 12 months)

Reviews for Brenlo Ltd

Average customer rating:
4.3 10 (14 reviews)

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Private User
Private User
Private User reviews Markham, ON
0/10

Project Manager/House Building

Used this company for all our doors and trims for two new builds. Spent over $40,000. Down to finishing our basement and our sales rep left the company. Dealt with another and shortly after he left. Ordered material and was short shipped one item and over shipped another. It was three months of back and forth, the promise of a discount on my next order, pick up and drop off of miss shipped items....... after everything, its too late for pick up so now I have to pay for the short shipped items and am stuck with the over shipped. Called several times and even e-mailed the owner Fraser. NOTHING!!!!! ABSOLUTELY NOTHING!!!! The WORST customer service ever. Had many little defects in our doors as well. Not happy. I would NEVER recommend this company to anyone!!!

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Private User
Private User
Private User reviews Toronto, ON
0/10

Crown molding, doors

Too difficult to contact.

Delays after delay on delivery.

They sent the wrong quantity of what I ordered.

People at Brenlo say they will get back to you in a timely fashion but don't.

Much of the time you can't even leave a message

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Company Response

Hello,

We appreciate you for taking the time to write us a review. We regret to hear that we weren't able to provide you with the positive customer experience Brenlo strives for, on your recent purchase. Please contact us at 416-749-6857 ext: 257, so we may learn more about your situation and to potentially remedy.

We look forward to hearing from you!

Simone
Simone
3 reviews Toronto, ON
2/10

Not up to par

Ordered doors, trim, baseboards, casing etc. All in all not a good experience. Started with a huge delay in delivery and not keeping me informed at all as to when I can expect my product. Almost never received a return phone call when I left a message. In accuracy in deliver of some of the doors. Doors were not prepared for roller catches where needed. Also for door handles no one asked me which of the plates I would like the door routered for.
Went to pick up some baseboards later since I needed some more. And they let me carry it to my car myself. Do not recommend.

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Company Response

Hello Simone,
Thank you for taking the time to write us a review. We value and respect your feedback which assists in Brenlo striving to achieve consistent, positive customer experiences. We regret, in this circumstance, that Brenlo was not capable of meeting your expectations. Please contact us at 416-749-6857 ext: 257, so we may learn more about your situation and look to potentially remedy.
We look forward to speaking with you.

Richard in Toronto
Richard in Toronto
1 review Mississauga, ON
0/10

Home renovation

Ordered trim & doors, took weeks to finalize. Doors arrived damaged, trim was fine. They promised a refund on the new ones. Also it took them longer then they promised to get the new ones. Held up the job and cost me money having the doors painted and returned. It's been months no refunds in sight. I get hung up whenever I call. Maybe they've black listed my number. I have been extremely patient. This is a learning experience, my dad used them 20 years ago alot, and even contractors I work alongside with avoid them due to this. DO NOT use this company once they have your money, that's it. They're done.

Photos below are only some of the damaged doors. 6 were damaged out of 8.

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Company Response

Hello Richard,
Thank you for taking the time to write us a review. We value and respect your feedback which assists in Brenlo striving to achieve consistent, positive customer experiences. We regret, in this circumstance, that Brenlo was not capable of meeting your expectations. Please contact us at 416-749-6857 ext: 254, so we may learn more about your situation and look to potentially remedy.

We look forward to speaking with you.

Alex J in Etobicoke
Alex J in Etobicoke
1 review Toronto, ON
10/10

Product

We had a great experience. Brenlo was able to provide us with the materials we needed to continue restoring our century home and maintain the old world character we wanted. They’re professional and trustworthy.

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Alina
Alina
6 reviews Toronto, ON
0/10

The worse company to deal with

Ordered closet doors & trims and they did not deliver the right pieces. Dan came to measure the trims and instead of 4 1/2 inches he sent 5 1/2 inches. I had to pay for the replacement, returned the 5 1/2 and they did not return my initial amount, because they charged me for the 41/2 ones. Plus Dan brought us cardboard doors instead of quality stuff.

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Company Response

Good Morning Alina, my name is Louie, Customer Service Manager. I have the paperwork on my desk and I was going to be calling you on this matter.

Painterguy in Toronto
Painterguy in Toronto
2 reviews Toronto, ON
0/10

Pre primed doors

Contractor got doors from this company for us to paint. The doors were sprayed with a primer that we purchased. The result was it bubbled and we ended up peeling off the paint including their primer. Called to inquire and they said there was a label on the door which there was not one label on any of the 37 doors that were purchased. As a painter for 25 years I have never experienced this before. So to all customers who deal with this company stay away from their pre primed doors. The price of $2000 was what I had to pay to get the doors fixed.

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Company Response

We apologize for the experience you had. Can you please provide an email address so we may contact you to rectify this issue and see what we can do to help? Thank you.

Private User
Private User
Private User reviews Toronto, ON
0/10

They don't stand behind their products

I bought a solid Mahogany door that cracked top to bottom in less then a year. Representatives of this company showed up with attitude that it is all my fault because of North Facing location! Then they left and stopped picking up phone on me!!!!

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Christine in Toronto
Christine in Toronto
4 reviews Toronto, ON
10/10

great company great products

This company was great to deal with. Products was pristine. Staff was very knowledge and professional. We dealt with Dan and Fraser. Everything was on time. We would use this company again without hesitation.

0 of 1 people found this review helpful.
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Sandra  in Etobicoke
Sandra in Etobicoke
1 review ETOBICOKE, ON
10/10

Trim supply and deliver

I have always said that I would pay more for excellent service. I call Nick at Brenlo, place an order, usually it is delivered the next day. NO PROBLEM. I should pay extra but I don't.

The prices are competitve, the service is great and according to my carpenter, the product is great. We don't find large knots, warping or splitting commonly associated with a natural wood product.

Brenlo gets my vote.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brenlo Ltd

Brenlo started out as a company committed to producing the best quality wood products at reasonable prices. Over the years the company has grown because of our commitment to this core philosophy. Today, we are just as dedicated to producing high quality wood products for the custom builder, and are ...
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